Lead Logistics Customer Experience Agents

Job Description

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. We’re taking a big step on this journey: building one global organization. Carrying out a vital mission: support our employees, so they can best support our customers.

As Lead Logistics Customer Experience Agent, you are responsible of a number of assigned Supply Chain (SCM) accounts, taking the responsibility of the efficient shipment coordination as well as the correct execution of the Service Level agreed with clients.

Key responsibilities:

• To monitor all open PO’s as per client’s SOP/IOP/SLA specifications.

• To report any deviation to the operation as mapped in client’s SOP/IOP/SLA. In case of export operation, to

• check every booking sent by vendors and report discrepancies to client via e-mail or C&E tool.

• To work closely with the origin offices to ensure client’s SOP/IOP/SLA are followed including Data Quality.

• To properly process all bookings: booked with the nominated carrier, confirm bookings during the next 24

• hours after discrepancies have been resolved (if any).

• To send shipping instructions to carrier on time as per the client’s SOP/IOP/SLA, taking care of the information

• is being sent.

• To check destination countries’ regulations before shipments departure in order to avoid any penalty.

• To perform any transmission needed (e.g. ASN, ISF, 315 message), send it on time and follow up the correctly

• reception.

• To update all the shipments details in MODS as per client’s SOP when every event takes place in order to give

• end-to-end visibility or send the information to the GSC for MODS updates and follow those are performed.

• To keep customers dully, on time and correctly informed about shipment status throughout the whole process.

• To properly use Connective Task Management (CTM) Tool to ensure shipments are being attended properly.

• To use Communication Cost Tool (CCT) to invoice cargoes on time avoiding Data Quality issues.

We are looking for:

• At least 2 years in operations or customer services roles in International Transportation, Logistics, or Freight Forwarding.

• Bachelor’s Degree in international commerce, Administration, Economy, Engineering Careers or related areas.

• Good level of written and spoken English (70-90%).

• Analytical and problem-solving skills

• Positive, proactive, and persistent.

• High Sense of urgency.

• Focus on details.

• Good communication skills.

• Fast learner.

• Ability to work under pressure keeping quality focus.

• Excellent Stakeholder management and communication-skills.

A.P. Moller-Maersk is an integrated container logistics company working to connect and simplify our customers’ supply chains. As the global leader in shipping services, we operate in 130 countries and employ roughly 70,000 people. With a simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, we enable our customers to trade and grow by transporting goods anywhere- all over the world. Find out more about us: https://www.maersk.com

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.