Customer Experience Team Leader, 4PL

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We offer

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key responsibilities

The Lead Logistics (4PL) Team Leader is responsible for managing a team that delivers end-to-end logistics coordination and execution in alignment with customer KPIs and business profitability targets. This role requires a proactive and hands-on leader who demonstrates strong decision-making, analytical thinking, and problem-solving skills.

The ideal candidate will be passionate about leading people, driving performance excellence, and implementing continuous improvements and automation initiatives to strengthen the 4PL operations framework.

Leadership & Team Management

• Lead, motivate, and develop the 4PL operations team to deliver consistent, high-quality performance.

• Oversee manpower planning, task allocation, and succession planning to ensure adequate support and coverage.

• Drive individual and team development through coaching, mentoring, and performance feedback.

• Foster a culture of accountability, collaboration, and continuous improvement.

Operational Excellence

• Ensure daily operations are executed efficiently and all customer KPIs are met.

• Actively support and guide the team in resolving shipment or process issues through hands-on involvement.

• Ensure timely escalation, root cause identification, and implementation of corrective actions for process deviations.

• Strengthen process adherence and documentation to maintain operational accuracy and compliance.

Performance Management & Analysis

• Monitor and analyze operational data to identify performance gaps, cost inefficiencies, and improvement areas.

• Prepare and present operational reports, KPI dashboards, and performance analyses to both internal management and customer stakeholders.

• Drive data-driven decision-making to achieve operational and financial objectives.

Continuous Improvement & Automation

• Lead initiatives to improve processes and automate tasks for better accuracy, speed, and cost efficiency.

• Collaborate with stakeholders to streamline workflows and reduce manual work.

• Champion innovation and digital tool adoption within the team.

System & Process Expertise

• Act as the team’s system expert for both customer SAP and internal platforms.

• Provide support and ensure accurate, timely data transactions.

• Uphold system discipline and partner with SMEs to enhance functionalities and drive efficient system usage.

Accountability & Flexibility

• Take ownership of daily operations and resolve critical issues proactively.

• Remain flexible to support urgent matters beyond regular working hours when needed.

We’re looking for

• Leadership - Proven experience in team leadership, including delegation, performance management, and KPI tracking.

• Client engagement - Strong client-facing capabilities with a track record of managing stakeholder relationships effectively.

• Mandatory background in supply chain and logistics, with hands-on experience across multiple solutions including 4PL, warehousing, transportation, customs brokerage, ocean, and air freight.

• Solid working knowledge of Microsoft Excel (e.g., PivotTables, VLOOKUP, data analysis) and PowerPoint for reporting and presentations.

The role is for local employment only.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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