Join Maersk as an Onsite IT Support Technician in Taoyuan City, Taiwan. This full-time onsite role involves providing first-level IT and Operational Technology support for warehouse users, managing local IT infrastructure, and handling asset lifecycles.
Requirements
No specific degree requirements stated in the posting.
No minimum years of experience stated in the posting.
Must be able to travel to multiple offices and warehouse locations as necessary.
Skills & Responsibilities
Hardware and software troubleshooting: Resolve first-level IT and Operational Technology issues for warehouse and office users regarding devices and connectivity.
Network troubleshooting: Perform basic LAN/network troubleshooting, cabling, and coordinate complex issues with technical support teams.
Asset lifecycle management: Handle installation, moves, changes, upgrades, inventory, auditing, and decommissioning of IT and OT equipment.
Automation and reporting: Use Power Apps, Power Automate, and Power BI to support basic automation, workflow improvement, and reporting.
Potential transition routes: People from desktop support or helpdesk roles may bring customer service and troubleshooting skills, alongside meeting general technical requirements.
Job description
Provide first-level IT and Operational Technology (OT) support for warehouse users, including hardware, software, devices, and connectivity issues.
Manage and support local IT infrastructure services, including troubleshooting, escalation, monitoring, documentation, and service improvement.
Provide onsite IT support for warehouses and offices, handling incidents and service requests according to SLA requirements.
Manage the IT asset lifecycle, including installation, moves, changes, upgrades, inventory, auditing, and decommissioning of IT and OT equipment.
Maintain accurate asset and CMDB records and ensure compliance with company processes and standards.
Perform basic LAN/network troubleshooting and cabling, and coordinate complex issues with Network and other technical support teams.
Support office and warehouse moves, expansions, new site setup, and infrastructure planning.
Provide on-call support for critical incidents, outages, business continuity, and major incidents when required.
Support multiple offices and warehouse locations, including regular site visits and travel when necessary.
Follow and enforce Cyber Security policies and standards across supported IT services.
Coordinate IT hardware procurement, vendors, inventory, and local service providers.
Support and coordinate IT projects, including hardware/software upgrades, infrastructure changes, and regional initiatives.
Provide or coordinate IT training for business and warehouse users.
Maintain a safe, clean, and organized IT environment, including equipment and cable management.
Apply LEAN principles to continuously improve IT support processes and operational efficiency.
Use Power Apps, Power Automate, and Power BI to support basic automation, workflow improvement, and reporting.
Provide guidance and support to team members to promote team development and service quality.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
