IT/OT Onsite Support Engineer

APM Terminals

At APM Terminals, we are a team of over 20,000 people spread across more than 60 countries, united by a passion for delivering the world's goods. We are part of A.P. Moller-Maersk and play a vital role in enabling global trade and logistics.

We are committed to fostering a culture of safety, collaboration, and continuous improvement while creating opportunities for our people to grow and develop.

About the Role

We are looking for an IT/OT Engineer to support and maintain the terminal's Information Technology (IT) and Operational Technology (OT) infrastructure at our Buenaventura Terminal. In this role, you will help ensure secure, reliable, and stable technology operations by providing infrastructure administration, operational support, troubleshooting, and technical expertise across both IT and OT environments. You will work closely with local and regional technology teams to support critical terminal operations, technology upgrades, cybersecurity initiatives, and continuous improvement efforts.

What We Offer

• The opportunity to work in a globally connected technology and operations environment.
• Exposure to both IT and Operational Technology systems supporting critical terminal operations.
• Collaboration with regional technology teams and global subject matter experts.
• A culture focused on safety, operational excellence, innovation, and continuous improvement.

Key Responsibilities

• Administer and maintain IT and OT infrastructure to ensure secure, stable, and reliable terminal operations.
• Monitor, troubleshoot, and maintain servers, virtualization platforms, storage, backup solutions, and network infrastructure.
• Support technology upgrades, infrastructure changes, lifecycle replacements, and modernization initiatives.
• Maintain and support OT technologies including CCTV, OCR, biometric systems, Vehicle Mounted Terminals (VMTs), and industrial network devices.
• Provide L2/L3 support, perform root cause analysis, and coordinate escalations when required.
• Execute patch management, vulnerability remediation, backup validation, disaster recovery activities, and infrastructure monitoring.
• Maintain accurate technical documentation, asset inventories, infrastructure diagrams, and operational procedures.
• Ensure compliance with APM Terminals technology standards, cybersecurity requirements, change management processes, and operational governance.
• Identify opportunities to improve infrastructure reliability, automation, operational efficiency, and service quality.

Who We Are Looking For

We recognize that experience comes in many forms. If you don't meet every qualification, we still encourage you to apply.

You will be successful in this role if you have:

• A strong continuous improvement mindset with a proactive approach to problem solving and operational excellence.
• Experience supporting enterprise IT infrastructure, networking, servers, virtualization, storage, and backup environments.
• Working knowledge of Operational Technology environments and devices such as CCTV, OCR, biometric systems, industrial networks, or related technologies.
• Experience troubleshooting complex technical issues and performing root cause analysis.
• Strong understanding of cybersecurity principles, patch management, system monitoring, and technology governance.
• Ability to collaborate effectively with regional teams, vendors, service providers, and operational stakeholders.
• Strong organizational skills with experience maintaining technical documentation and asset inventories.
• Strong communication skills and the ability to operate in a fast-paced operational environment.
• Intermediate to advanced English proficiency.

Additional Information

Job Type: Permanent

Location: Buenaventura Terminal, Colombia

APM Terminals is an equal opportunity employer. We welcome applications from qualified candidates of all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.