IT Support Technician

We are hiring for two positions – one based in Cape Town and the other in Durban.

At Maersk, we are pioneers in global transportation and logistics, with a commitment to excellence, innovation, and customer satisfaction. As part of our Technology Operations Team, you'll be part of a world-class organization that drives progress through technology, ensuring smooth IT operations and providing outstanding technical support to our global network.

As an integral part of our team, your role will focus on ensuring seamless IT infrastructure operations and enhancing end-user experience, while actively collaborating with stakeholders to support our business goals.

Key Responsibilities:

• Provide comprehensive technical support to end-users, addressing hardware and software issues promptly.
• Manage the asset lifecycle, including installation, movement, upgrades, and decommissioning of IT equipment.
• Coordinate with internal teams for office relocations and ensure smooth transitions.
• Maintain accurate records of hardware and software assets, facilitating audits and compliance.
• Conduct training sessions for end-users to enhance their IT proficiency and reduce support requests.
• Troubleshoot IT infrastructure issues, working with internal and external partners for swift resolution.
• Offer on-call support during critical incidents and emergencies, ensuring business continuity.
• Support other locations and offices as needed, with occasional travel.
• Adhere to established processes and service level agreements to ensure high-quality service delivery.
• Assist in the procurement of IT hardware and software, following company procedures.
• Act as a local project coordinator for hardware/software upgrades and consolidation initiatives.

Required Experience and Skills

• Experience: 3-5 years in a similar role, preferably with a large organization.
• Technical Skills: Proficiency with Microsoft products and basic troubleshooting, understanding of server and network infrastructure, knowledge of Active Directory, and expertise in PC hardware and peripherals.
• Business Skills: Strong communication and customer service skills, sense of ownership and accountability, analytical and problem-solving abilities, and the ability to multitask effectively in a fast-paced environment.

By Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms, and we see it as a strength in building high-performance teams across brands, cultures, and locations.

Join Maersk's Technology Operations team and be part of a global leader dedicated to driving success through innovation and excellence in technology. If you have a passion for technology, a customer-centric mindset, and a desire to work in a collaborative environment, we invite you to apply.

Last Application Date - 16 May 2025

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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