IT Support - Intern

Job Description

We are looking for a motivated and tech‑savvy IT Support Intern to join our IT Operations team. The intern will assist in day‑to‑day technical support activities, troubleshooting, system maintenance, and user assistance.

Key Responsibilities

- Provide first‑level technical support for hardware, software, and network issues.

- Assist with installation, configuration, and maintenance of desktops, laptops, printers, and mobile devices.

- Help manage user accounts, email setups, and access permissions.

- Support daily IT operations such as ticket logging, issue tracking, and documentation.

- Work with the IT team to troubleshoot network connectivity issues.

- Assist in asset inventory management and routine system audits.

- Perform basic troubleshooting of applications used by employees.

- Support onboarding/offboarding activities (device setup, accounts, permissions).

- Maintain clear documentation of incidents, resolutions, and procedures.

We are looking for

- Pursuing or recently completed a degree/diploma in Computer Science, IT, or related fields.

- Basic understanding of computer hardware, operating systems (Windows/macOS), and networking fundamentals.

- Familiarity with Microsoft 365, email clients, and common office applications.

- Good problem‑solving skills and eagerness to learn.

- Strong communication and customer‑service orientation.

- Ability to work in a team and follow instructions effectively.

Preferred (Nice to Have)

- Knowledge of Active Directory, basic ITIL concepts, or ticketing tools.

- Experience with troubleshooting common enterprise applications.

- Basic scripting knowledge (PowerShell, Python) is a plus.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.