IT Support Intern

Job Description

About us

With over 100,000 employees across 130 countries A.P. Moller - Maersk is a global leader in logistics services and can offer you the opportunity to grow and evolve in a truly diverse workplace. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customers’ supply chains. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

What we can offer

To work at Maersk is to work with the world. You’ll learn from – and collaborate with – skilled professionals who literally move the world, every day. With a supportive environment to develop your skills, you’ll gain access to world-class learning programmes to accelerate your career goals. And you’ll find yourself welcome in our diverse and inclusive culture, where you are valued for who you are and rewarded for what you bring.

Strengthening Maersk Technology IT Services is a core, supporting element of the Maersk Group’s aim to build the IT platform required to deliver the right IT solution and operating environment. The main goal for this role is to enable the business to win in the marketplace. The IT Support Technician role is part of the Onsite Technology team responsible for managing onsite IT infrastructure. The role requires a confident, focused and organised individual with IT knowledge. Apart from service-mindedness, the person is required to possess communication and interpersonal skills. A good level and knowledge of English, both written and spoken, is also expected of the post holder.

Skills required in position

Technical Skills

• Advanced desktop usage / Mobile Devices / Windows 11.

• Knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems and connectivity (LAN, Wi-Fi, Bluetooth, etc.)

• Good understanding of end user devices and peripherals. Good overall knowledge of WLAN \Wi-Fi setup.

• Knowledge of the most common PC accessories and how to connect them, i.e. printers, mice, external drives. Microsoft office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio) skills. Ability to do basic setup of mobile devices like iOS devices, Android devices etc.

• Understanding of IT infrastructure components such as routers, switches and cabling.

Personal \ Soft Skills

• Professional communication, customer service and interpersonal skills.

• Time management

• Troubleshooting skills

• Ability to work collaboratively with others

• Focused in taking end-to-end responsibility for issue resolution

• Customer service mindset and pragmatic approach

Roles & responsibilities

• The main responsibility of the IT Support Technician is to provide onsite support for desktop management, asset management and physical support for other IT equipment including servers, switches, printers, cabling, video conferencing equipment, mobile devices, wireless LAN and other end user devices.

• The majority of Maersk Technology support and configuration will be provided remotely by other support teams, including software distribution and packaging, monitoring and infrastructure services, desktop and server patching, storage services, backup, restore and archiving. The IT Support Technician will therefore be responsible for fulfilling services which require physical onsite presence, assisting the remote support teams where required and acting as a liaison or escalation point for business colleagues within a specific geographical location.

• Important for this position is professional communication, customer service and interpersonal skills.

Specific daily responsibilities include

• Handling and preparing end user device hardware following Standard Operating Procedures (SOP’s), predefined processes or manuals. The hardware will either be brand new “out of the box” or previously returned for reuse.

• Solve incidents that require onsite presence or requires special knowledge.

• Report and update the IT Service Management application (Service Now) to reflect the incident current state and the work that has been carried out, ensuring that service level management targets are met and adhered to. Take end-to-end ownership of hard-to-solve and slow-moving incidents.

• Hardware support and diagnostics of hardware related issues and liaising with a 3rd party vendor for resolution of hardware related issues Reporting, updating and closing incidents according to the agreed processes, within the IT Service Management application (ServiceNow)

Additional responsibilities and expectations

Asset Lifecycle Management

• Ensure accurate recording of all end user devices in a centralised CMDB, tracking changes and making appropriate and timely updates.

• Involvement with individual hardware refresh cycles as and when appropriate to do so.

Support for other offices\locations

• Support for other locations\offices as appropriate using remote tools.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Maersk is an equal opportunities employer. You can find our statement on equal opportunities at https://www.maersk.com/en/procurement/responsible-procurement/labour-and-human-rights/equal-opportunity

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.