Join Maersk as a Customer Service Support professional in Singapore for a full-time position. You will manage order fulfillment, coordinate with operations and customers, and ensure smooth supply chain processes.
Requirements
Diploma or Degree in Business Studies, Administration, Management, Logistics, Transportation or equivalent.
At least 1 year of relevant working experience in the logistics industry preferred.
Computer proficiency including MS Office (Word, Excel, Outlook) and Warehouse Management System (WMS) / Exceed System.
Good verbal and written communication skills.
Ability to work in a fast-paced and pressured team environment.
Skills & Responsibilities
Communication Skills: Liaise closely with customers and the operations team on order fulfillment, inventory, and shipment-related activities.
Reporting & Data Management: Generate KPIs and transactional reports to internal and external customers on a timely basis.
Systems & Inventory: Monitor warehouse supplies, raise POs, and ensure accuracy and timely updates of system transactions.
Problem Solving: Verify vendor invoices, resolve discrepancies, and coordinate urgent order fulfillment with customers and transporters.
Potential transition routes: People from administrative or customer support roles in other industries may bring transferable communication and organizational skills, alongside meeting the logistics experience requirements.
Job description
Duties and Responsibilities:
Liaise closely with customers and operations team on order fulfillment, inventory & shipment related activities
Working closely with operations team to provide information/ feedbacks to customers on operational issues and co-ordinate with customers to resolve all issues
Generate KPIs and transactional reports to internal and external customers on a timely basis
Verify vendor invoices and liaise with vendor for any discrepancies
Monitor the usage of warehouse supplies and raise POs for replenishment
Coordinate the urgent order fulfillment with customer, operations and transporter
Ensure the accuracy and timely update of system transactions
Perform other required duties or task when assigned
Maintain compliance with all company policies and procedures
Any other duties as assigned by manager from time to time
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
Requirements:
Diploma/Degree in Business Studies/Administration/Management, Logistics/Transportation or equivalent
At least 1 year of relevant working experience in the logistics industry preferred
Computer proficiency (MS Office – Word, Excel and Outlook) & Warehouse Management System (WMS) / Exceed System
Good verbal and written communication skills, including ability to effectively communicate with internal and external customers
Must be able to work as part of a team in a fast paced and pressured environment
