CX L&D Trainer

Job Description

Join the wave of growth at Maersk! We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen!

With our Global Service Center (GSC) footprint expanding in the Americas, we are now looking for a passionate and energetic Learning & Development Trainer to join our team in Santos, Brazil. If you're excited about driving capability development, facilitating impactful training experiences, and helping teams across the business grow and perform, this role is for you.

Here’s the Deal:

As an L&D Trainer, you will play a critical role in delivering engaging learning experiences, supporting onboarding processes, upskilling initiatives, and strengthening knowledge around business processes across different teams. You’ll work closely with global and regional stakeholders to ensure learning solutions are aligned with organizational priorities, while also championing a culture of continuous development.

Key Responsibilities:

• Deliver and facilitate training sessions (virtual and in-person) to support onboarding, process refreshers, and ongoing capability building.

• Support the creation and digitalization of learning content and materials that meet learner and business needs.

• Act as a subject matter expert in process knowledge to enable cross-functional team effectiveness.

• Collaborate with regional and global stakeholders to assess learning needs and align training strategies.

• Contribute to the deployment of global learning initiatives and localized programs.

• Provide learning support to teams across various business areas, helping them navigate complex systems and procedures.

• Leverage tools in Microsoft Suite (PowerPoint and Excel) to prepare and deliver training content and reporting.

• Adapt training style and content based on audience needs and business context.

• Maintain flexibility to collaborate across time zones (occasional early mornings or late evenings required).

The Basics:

• External candidates: Minimum 2 years of experience in Learning & Development, Training, or similar roles
• External candidates: Experience in shipping background (helpful and complementary)
• Internal candidates: 2 years of experience in Customer Experience or similar roles

For all candidates:

• Experience in designing and delivering training programs.

• Experience in Digital Content Creation

• Digital learning experience and comfort with virtual delivery tools.

• Intermediate Proficiency in Microsoft Office Suite in PowerPoint (essential for content creation and presentation) and Excel

• Availability to work from the Santos office.
• Open to a flexible work shift

Languages:

• Portuguese (Advanced)

• English (Advanced)

• Spanish (Nice to have)

Key Competencies & Soft Skills:

• Strong communication and facilitation skills

• Comfortable leading sessions and engaging audiences for extended periods

• Stakeholder management and cross-functional collaboration

• Positive attitude and high energy

• Fast learner with analytical and process-oriented mindset

• Confident, outgoing, and self-driven

• Passion for learning and development

• Ability to adjust to dynamic environments and shifting priorities

What we offer:

At Maersk, we offer exciting global career opportunities that enhance your skills through our award-winning, diversity-focused talent development programs. Our dynamic work environment keeps you energized and motivated, as you join a values-driven, diverse, and passionate team that truly supports one another. We are dedicated to fostering a culture of fairness, respect, responsibility, and care for our business and customers. With competitive compensation and benefits, our globally recognized talent policies ensure continuous investment in your personal and professional growth.

We value diversity as a source of strength and are committed to helping you unlock your full potential as part of our high-performing teams.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

#LI-DB1

#LI-SV1

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.