CX Business Partner Lead

Maersk is a global leader in integrated logistics and has been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter, more sustainable future with Maersk.

What We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

• Lead continuous improvement initiatives that directly influence customer experience performance across multiple business areas.
• Work closely with cross-functional stakeholders across countries, functions, and operational teams.
• Develop expertise in process improvement, change management, performance management, and operational excellence.
• Contribute to business transformation and standardization initiatives in a global logistics environment.

Key Responsibilities

• Drive continuous improvement initiatives across assigned Customer Experience business areas to enhance performance and customer outcomes.
• Partner with CX leaders to define local KPIs and support performance management processes and governance.
• Challenge existing processes and identify opportunities to improve efficiency, standardization, and digitalization.
• Coordinate functional excellence activities and support successful implementation of change initiatives.
• Identify process gaps and propose sustainable solutions that improve customer experience and operational performance.
• Facilitate improvement projects and track measurable benefits through cost, efficiency, or service enhancements.
• Support the deployment and maturity of continuous improvement practices across Customer Experience teams.

What We Are Looking For

Continuous improvement mindset: we are looking for someone who brings a thoughtful improvement mindset—curious about how work gets done and motivated to make meaningful, sustainable improvements over time.

• Experience in continuous improvement, process excellence, business transformation, or performance management within a customer-focused environment.
• Strong understanding of process improvement methodologies, project management, and change management principles.
• Ability to analyze complex operational challenges and translate insights into practical improvement actions.
• Strong stakeholder management and influencing skills, with the ability to work effectively across functions and geographies.
• Self-starter with excellent communication skills and the ability to drive results in a matrix organization.
• Experience working with KPIs, performance measurement frameworks, and continuous improvement tools.
• International mindset with the ability to collaborate across diverse teams and business functions.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.