Customer Success Partner, LAM Region

Job Description

Maersk, the global containerized division of the Maersk Group, is dedicated to delivering the highest level of customer-focused and reliable ocean transportation services. Our vision, built from a strong heritage of uprightness, constant care, and innovation has guided our business operations since the first Maersk Line vessel sailed in 1904. By remaining committed to that vision, we have expanded our business to become the world’s largest ocean carrier. We are consistently recognized as the most reliable container shipping company.

We Offer

We offer you an exciting job opportunity in an international, challenging business environment characterized by high pace and diversity. You will get to focus on creating valuable relationships with our current and new customers.

This position will support the Sales team to manage and grow assigned accounts in line with the organizational strategy, goals, policies and processes.

Key responsibilities:

• Build a good understanding of target customers (contact, commodities, trade lanes, type of business, contract information including exceptions and service requirements).

• Maximize impact of transactional sales through effective probing, and lead qualification.

• Provide personalized service and build relationships with customers.

• Track competitor information and market trends and suggest required action.

• Formulate and manage service contracts with customers.

• Ensure replies to all sales leads and key correspondence are delivered within 24 hours.

• Communicate service or rate changes, notable trends, policies and other relevant information to assigned accounts.

• Assist with processing price quotes and rate negotiations.

• Effectively assist in problem resolution through delegation to the corresponding internal department.

• Ensure Customer Relationship Management tools (Salesforce.com and others) are updated on time and of excellent quality.

We are looking for:

• The ideal candidate must possess enthusiasm, a strong work ethic and a willingness to learn. We also value great people skills, ambition and integrity.

• A Bachelor's degree is preferred with 1 or 2 years’ industry or equivalent sales experience.

• Excellent interpersonal, presentation and communication skills (both written and oral). In addition, you should have organizational and time management skills including multi-tasking, prioritizing, and the ability to plan work activities efficiently to meet deadlines.

• High proficiency in Microsoft Office (Word, Excel, Power Point and Outlook) and a strong ability to quickly grasp and work with web-based software.

• English proficiency

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.