CX Consultant

Job Description

CX Import Consultant – JL2

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for a CX Import Consultant to join our team in Lome.

What We Offer:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us, teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work, Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

Key Responsibilities:

• Manage end to end shipments for smooth delivery to customers.

• Act as the focal point for SCM customers, coordinating with our operation team to deliver as promised.

• Up-sell and Cross-sell our various products to the customers

• Manage customer expectations within agreed timelines through our channels: case management, cloud telephony and services calls

• Onboard new customers and returning customers and increase the percentage of customers using self-service

• Improve longstanding management to reduce longstanding volumes

• Enhance customer feedback through CSAT, CSLS and NPS scores.

• Collaborate with external stakeholders such as Customs, Terminals, PIA etc….

Who We Are Looking For:

Someone with:

• At least 2 years of experience in customer service and SCM

• Fluency in English (written and spoken)

• Communication and collaboration skills

• Team spirit and ready to work in dynamic workplace

• Passion for delivering exceptional customer service

• Customer oriented mindset and solution oriented

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.