Customer Success Partner

Job Description

Customer Success Partner

Do you have a pro-active attitude, a can-do mentality with a strong drive to complete and coordinate tasks accurately? Can you multitask in a dynamic, international environment with remote teams? Do you envision yourself to drive the integrator strategy in day-to-day communication with the customer and gain complete understanding of customer requirements?

Then this job is the perfect opportunity for you!

As a Customer Success Partner, you will work closely with account owners. The daily interaction with stakeholders on various levels around the world will be your main tasks. You will have interactions with senior management from of our own company but also exposure to the (senior) management of the client. Expanding the business and focusing on our different products are just some of the important tasks of your new role and together with your team colleagues you will be an extension of the Account Manager building a professional and highly engaged team.

Key responsibilities

• Be a Partner to the Account Manager and bring success in winning, retaining and growing business
• Account Management and develop strong, profitable and trustworthy long-term relationship with our customers
• Compliance discussions & forecasting
• Upselling of Maersk Products and Solutions
• Tender handling, negotiations and implementation across brands (One Maersk approach)
• Strong stakeholder management across levels, functions and countries
• Escalation point for service delivery & collections

We are looking for

• Excellent communication and Stakeholder management skills
• Fluent German and English skills are a must, both in written and spoken
• Willingness to take ownership
• Willingness to work from the office 5 days a week
• Capable of working under pressure while keeping sight of the bigger picture and of the full business processes
• Good coordination and negotiation skills
• A true team player
• Strong knowledge about Maersk products, services and systems is a plus
• Eye for detail and a proactive nature
• Min. 5 years of experience within a commercial or operational function

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.