Customer Solutions Partner

Job Description

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? An opportunity exists for a Customer Solutions Partner to join our team in Nairobi, Kenya.

The Customer Solutions Partner will be responsible for supporting account owners with the creation of E2E solutions and value propositions (including monetary value to customers) by ensuring alignment between customer needs, local product capabilities and sales execution. Solutions are to be replicable for other customers within the same vertical, allowing us to work more efficiently and to accelerate growth. This role will also coordinate and drive cross-functional and cross-Area collaboration both within and outside the Opportunity Management Evaluation Board (OMEB) process.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work, Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

Develop & Design Solutions:

• Translate customer and vertical needs into actionable value propositions, including monetary value to customers.

• Identify cross-vertical opportunities and bundle relevant products.

• Provide customer insights to product teams and support sales in uncovering customer pain points.

• Lead and coordinate strategic initiatives across functions.

• Gather customer requirements and ensure clear internal translation.

• Facilitate business case creation and financial projections with Solution Engineers.

Drive Sales Effectiveness & Execution:

• Improve win rate through structured sales processes.

• Manage solution opportunities and hand over to implementation.

• Engage experts and stakeholders to enhance buying experience.

• Ensure timely, high-quality customer responses.

• Communicate progress and opportunities for improvements to senior leadership.

• Drive cross-functional and cross-Area collaboration within and outside the OMEB process.

Scale, Institutionalize & Enable:

• Bundle and scale global/local solutions – bringing in local product and customer knowledge where relevant.

• Promote adoption of scalable solutions.

• Build and share a repository of best practices and use cases.

• Coach sales teams on L&S selling and solution processes.

• Contribute to the solutions community through cross-functional learning and community building.

WHO WE ARE LOOKING FOR:

Someone with:

• Relevant bachelor’s degree in supply chain management/logistics/supply chain or maritime studies

• Minimum 5 years’ experience in end-to-end supply chain management and execution

• Customer-centric approach to identifying customer needs

• High-level understanding of product features, benefits and how they address customer pain points

• CRM and ERP system proficiency and proven experience maintaining data accuracy

• Proven experience troubleshooting customer challenges

• Ability to work under pressure in a fast-paced environment

• Attention to detail

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.