Customer Experience Consultant

Job Description

Customer Experience Consultant – SCM

✅ Purpose of the Role

Ensure an exceptional customer experience by managing end-to-end SCM processes, resolving issues proactively, and driving continuous improvement in the supply chain.

✅ Key Responsibilities

• Act as the primary point of contact for assigned customers, ensuring smooth execution of shipments.
• Manage daily communication with strategic customers and internal teams.
• Monitor and update systems to maintain shipment visibility and traceability.
• Analyze and resolve incidents promptly, escalating when necessary.
• Participate in performance reviews and improvement projects.
• Identify opportunities for cross-selling and upselling logistics services.

✅ Requirements

• Education: Bachelor’s degree in Business Administration, International Business, Industrial Engineering, Logistics, or related fields.
• Experience: 2–4 years in international logistics, customer service, or account management. Reefer experience is a plus.
• Skills:
  • Strong communication and stakeholder management skills.
  • Analytical and problem-solving abilities.
  • Digital proficiency (Excel, Power BI, SCM platforms).
  • Ability to work under pressure and prioritize tasks.
• Language: Intermediate to advanced English (spoken and written).

✅ Key Competencies

• Customer orientation
• Organization and time management
• Collaborative mindset
• Continuous improvement approach

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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