Customer Solutions Manager

Job Description

The Opportunity

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen.

At Maersk we are embarking on an industry-defining transformation, on a bold new direction, expanding our capabilities to become a true end-to-end logistics provider that can deliver intelligent solutions for customers around the world. It’s a big moment for all of us – and we all have our part to play. We’re taking a big step on this journey: building one global organization. Carrying out a vital mission: support our employees, so they can best support our customers.

The Customer Solutions Manager will be responsible for development and evolution of the End-to-End Value Proposition per industry, based on identified customers' needs and supported by insights from market, resulting in market- differentiated customer solutions.

Key responsibilities:

Develop: Understanding and translation of customer and vertical needs (current & emerging), capturing insights to drive Value Proposition development.

• Identify cross vertical value elements when bundling products on area level (both standard & customized)

• Support front-line sales in a customer-driven approach to identify needs and pain points to drive value proposition development

• Work with product teams to develop solutions by providing customer insights, captured from frontline and client-engagements

• Lead, facilitate and project manage value proposition and the corresponding solution development with clear governance and project management.

Scale & Apply solutions: Bundling of global and local value propositions into relevant customer solutions

• Do resource prioritization – Assess customer needs against Maersk capability to develop a solution

• Bundle products, replicate solutions and scale up existing solutions

• Ensure the value proposition is completed and in good standard before submitted to customer

• Support the communication and adoption of scalable value propositions from the CEN Global Customer Solutions team (for product, cross product and verticalized solutions)

Institutionalize: Thought Leadership, Collaboration & Best practice sharing

• Develop customer use cases based on vertical insight to drive growth

• Build a library of successful value propositions and share best practices

• Active participation in the Solutions community, driving best practices and organizational learning across the geographies and verticals . Remains informed about the industry best solution practices.

Coach account owners / sales rep around Logistics & services selling, promote Consultative Selling.

We are looking for:

• Solution design experience, across logistics product portfolio

• Customer-centric approach to identifying customer needs

• Sales skills

• Can work with stakeholders across the globe and ensure their buy-in when driving new ideas. Change management is critical

• Min. Degree in Industrial engineering, International Business, Supply Chain and Logistics

• Design thinking and Project management background

• Logistics and Supply chain expertise, Sales experience

• Analytical and logical mindset to both solve exceptionally complex problems and drive decision making by using qualitative and quantitative insights to achieve the targets

• Comfortable addressing ambiguity, for example, shifting priorities or unfamiliar problems

• Strong sense of ownership and accountability whilst leading by example with a roll-up your sleeves mentality

• Creative, inventive, and have a E2E process mindset.

• Functional management skills & influencing skill, Collaborative Stakeholder management

• Influence without authority

• English Fluency

#LI-DR1

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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