Customer Experience Transformation – Student Assistant (Early Careers)

Job Description

As a Student Assistant in our Global Customer Experience Transformation team, you will be at the heart of our internal global CX operations, working closely with the wider Customer Experience (CX) team in Copenhagen while collaborating with colleagues around the world.

In this role, you will contribute to strategic initiatives, strengthen our global CX community, and support on impactful events and recognition programs. While this is not a direct customer-facing position, the work you do will directly enhance how our CX teams collaborate, deliver, and improve customer outcomes worldwide.

This is an excellent opportunity to develop organizational communication, strategic and project management skills while working in a dynamic, global environment. If you are proactive, structured, and motivated by enabling strong collaboration across teams and regions, we would love to hear from you!

As a Student Assistant in our Global Customer Experience Transformation team, you will be at the heart of our internal global CX

operations, working closely with the wider Customer Experience (CX) team in Copenhagen while collaborating with colleagues around the world.

In this role, you will contribute to strategic initiatives, strengthen our global CX community, and support on impactful events and recognition programs. While this is not a direct customer-facing position, the work you do will directly enhance how our CX teams collaborate, deliver, and improve customer outcomes worldwide.

This is an excellent opportunity to develop organizational communication, strategic and project management skills while working in a dynamic, global environment.

If you are proactive, structured, and motivated by enabling strong collaboration across teams and regions, we would love to hear from you!

Key responsibilities include:

• Strategic Initiative & Stakeholder Support

  • Support and drive CX strategic initiatives by researching areas of improvement, coordinating activities, timelines, and communications with involved team members and stakeholders.

  • Conduct research across key CX‑related business areas to identify patterns, opportunities, and insights that support ongoing projects within the wider CX team.

  • Act as a coordination point to ensure stakeholders are informed, aligned, and engaged throughout initiative lifecycles.

  • Deliver and consolidate inputs, track progress, and support follow-ups to help ensure initiatives stay on track and deliver against defined goals.

• CX Community Engagement: Global Recognition and Events

  • Support communication and engagement initiatives that build awareness, alignment, and participation across the CX community.

  • Plan and execute the annual recognition event celebrating CX colleagues who delivered exceptional impact in the previous year.

  • Develop clear, engaging, and insight‑driven internal communications for Viva Engage, Teams, and SharePoint.

  • Translate complex or strategic topics into accessible and compelling content tailored to different CX audiences.

  • Support engagement campaigns, recognition activities, and knowledge‑sharing moments that strengthen the CX community.

• Communication, Content & Platform Management

  • Own and maintain CX‑related content across internal platforms (Viva Engage, SharePoint, Teams), ensuring relevance, accuracy, and strategic coherence.

  • Shape and structure content to strengthen knowledge sharing, support clarity, and create long‑term value for our global CX community.

  • Identify opportunities to improve content quality, storytelling, and engagement through continuous iteration.

  • Coordinate timely updates, clean‑ups, and governance to keep platforms aligned with strategic priorities.

The role will also include ad‑hoc coordination or execution tasks, ranging from preparing materials and structuring follow‑ups to consolidating inputs or supporting alignment activities, when needed. All contributions, whether strategic or ad‑hoc in nature, are anchored in strengthening our CX delivery, collaboration, and overall impact.

What are we looking for?

To succeed in this role, you would need to bring:

• An adaptable and solution‑oriented mindset, with the ability to navigate evolving priorities and respond effectively to change.

• Strong organizational and prioritization skills, enabling you to manage multiple tasks and initiatives in parallel.

• Clear and professional communication skills, with the ability to collaborate confidently with stakeholders across teams, regions, and backgrounds.

• Digital confidence, with hands‑on experience using Microsoft 365 (especially SharePoint, Outlook, Excel, PowerPoint, Teams, and Viva Engage). Experience with ThinkCell, Asana, Canva or other project management tools is a plus.

• Strong attention to detail, ensuring accuracy, consistency, and quality across stakeholder communications, content, and documentation.

• An open‑minded and optimistic attitude, with a positive and collaborative approach to work.

• A diverse mindset and curiosity to work in a global environment that values different perspectives.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.