Customer Experience Partner

Job Description

Opportunity

Maersk is a global leader in integrated logistics, driving innovation and setting new benchmarks in efficiency, sustainability, and excellence. For over a century, we've been transforming global trade to be more open, inclusive, and sustainable—impacting communities, customers, and employees worldwide.

What We Offer

At Maersk, we empower you to take charge of your career in a truly global environment. With operations in over 130 countries, we offer exciting opportunities at the forefront of world trade, supported by world-class development programs and competitive benefits.

Our diverse and inclusive culture brings together people from all walks of life, creating a workplace where everyone feels valued and has a sense of belonging.

This role is part of Maersk's freight forwarding operations—focused on coordinating multimodal shipments (air, road, and sea) for customers. It does not involve ocean vessel operations or port terminal management.

Key Responsibilities

• Manage and oversee the end-to-end freight forwarding process, including coordination across air, ocean, and inland transport as needed.

• Coordinate with all stakeholders (internal teams, vendors, and customers) to ensure smooth movement of cargo through the supply chain, not limited to Maersk vessels.

• Ensure seamless shipment flow and provide effective solutions using process knowledge across multiple transport modes.

• Resolve queries from shippers, customers, Key Account Managers, and other stakeholders promptly and effectively.

• Maintain a customer-centric approach to prevent errors and implement corrective actions, with a strong focus on non-vessel, freight forwarding tasks.

• Prepare and submit accurate documentation on time while keeping all parties informed.

• Adhere to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) in daily operations.

• Identify and report process deviations to customers and reporting managers.

• Respond to inquiries in a timely, accurate manner, escalating issues as outlined in SOPs/IOPs.

• Ensure clear and proactive communication, including regular client calls to support process continuity.

• Track performance and provide insights on service delivery successes and areas for improvement.

• Collaborate with Key Client Managers and the Commercial team to strengthen customer relationships.

• Adhere to customer-specific SOPs and monitor related KPIs.

• Complete reports and tasks assigned by the Team Leader or Manager.

What We're Looking For

• Proven experience (1-3 years) in logistics, supply chain, or related fields.

• Strong understanding of end-to-end supply chain operations from origin to destination.

• Fluency in English and French is mandatory

• Excellent communication and stakeholder management skills.

• Strong customer service orientation with a focus on results and issue resolution.

• Ability to stay organized and perform under pressure.

• Team player who collaborates effectively to achieve shared goals.

• Solid grasp of operational processes and attention to detail.

• Proactive mindset with a sense of urgency and a positive attitude.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.