Customer Experience Consultant

Job Description

Are you ready to be part of a global leader transforming logistics? At Maersk, we’re looking for an energetic and forward-thinking Customer Experience (CX) Consultant to join our team in Villeneuve-d’Ascq, with flexibility to consider candidates from the Lille area.

If you’re fluent in French and English, thrive in a fast-paced environment, and love solving problems with a smile, this is your chance to grow with a company that values innovation, collaboration, and personal development.

Why Maersk?

At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible. This isn’t just about the part you play in our business, it’s about the change you can make in our world.

Let’s create a better tomorrow and make positive change – socially, economically, and globally. At Maersk, we see global trade as a force for good, connecting communities, feeding, and bringing wealth to the world. We move 20% of global container trade, and we exercise our leadership position responsibly.

We strive ambitiously to make trade more open, inclusive, and sustainable – for communities, customers, and employees worldwide. With Maersk, you’ll be surprised at the difference we can make in the world together.

What we offer:

• Global career opportunities and modern talent development initiatives

• Competitive benefits including pension scheme, health insurance, and more

• Access to internal training and continuous improvement projects

About the Role

As a CX Consultant, you’ll play a key role in ensuring smooth operations and exceptional customer service. This is an operational role with consultative elements, offering exposure to multiple functions and a clear career path toward Project Manager or Team Leader roles.

Key Responsibilities:

• Manage and monitor end-to-end shipment processes

• Coordinate deliveries from port of discharge and ensure data accuracy

• Handle customer queries and maintain proactive communication

• Collaborate with warehouses, procurement, sales teams, and trucking partners

• Drive continuous improvement initiatives and contribute to process optimization

What Makes This Role Exciting

• Not a pure ocean freight role – diverse touchpoints across the supply chain

• Opportunity to work closely with multiple stakeholders and influence improvements

• A dynamic environment where agility and problem-solving are key

• Clear progression opportunities within Maersk

Ideal Candidate

• Strong customer service experience

• Excellent communication skills in French and English (Spanish is a plus)

• Ability to work collaboratively in a team environment

• Experience with Power BI and good understanding of operational processes

• Organized, proactive, and able to thrive under pressure

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.