Customer Experience Partner

Job Description

APM Terminals

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

You'll be responsible for:

Shipment Coordination:

• Executing freight forwarding for ocean, air, and inland shipments

• Preparing and validating shipping documents (Bill of Lading, FCR, invoices, packing lists)

Customer Experience & KCXI Standards:

• Delivering services aligned with KCXI GOLD standards and KPIs

• Ensuring proactive communication and timely customer updates

• Acting as trusted contact, providing updates and resolving queries

Compliance & Documentation:

• Adhering to global trade compliance, customs regulations, and Maersk policies

• Coordinating with customs brokers and authorities for timely clearance

Vendor & Carrier Management:

• Collaborating with carriers, shipping lines, and logistics providers to secure bookings and optimize costs

• Monitoring carrier performance and escalating service failures

Operational Excellence:

• Maintaining accurate shipment tracking and updating Maersk systems for visibility

• Identifying process improvements to enhance efficiency and reduce cost

Skills & Qualifications:

• Bachelor’s degree in Logistics, Supply Chain, or related field (preferred).

• 1–3 years of experience in freight forwarding or logistics operations.

• Knowledge of Incoterms, customs procedures, and international trade regulations.

• Strong communication and negotiation skills.

• Proficiency in Maersk systems and MS Office tools.

• Ability to work in a fast-paced environment and meet deadlines.

What we offer:
Impact: Your work will directly contribute to the success of our global operations.
Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.
Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.