Join Maersk as a Customer Experience Consultant in Felixstowe, United Kingdom. This full-time role involves delivering exceptional customer service, managing client relationships, and optimizing supply chain processes within a leading global logistics company.
Requirements
Previous experience in logistics is a plus.
Strong expertise with Microsoft applications (Word, Excel, Outlook).
Ability to solve complex problems using analytical skills.
Excellent attention to detail and strong telephone manner.
No specific degree is explicitly required.
Skills & Responsibilities
Customer Service: Deliver a first-class level of customer service professionally and efficiently.
Problem Solving: Support clients by understanding their business and optimizing supply chain processes.
Documentation & Reporting: Process documents accurately and produce internal and external reports including KPIs.
Collaboration: Liaise with third-party suppliers and global Maersk offices.
Potential transition routes: People from administrative or retail customer service roles may bring strong communication skills and client focus, alongside meeting the required customer support and Microsoft application competencies.
Job description
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
What we offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
As a global company with over 100 years’ experience in shipping, Maersk offers excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more. Working as a Customer Experience Agent, this is an exciting opportunity to contribute to the growth and success of Maersk, a leading provider within the Shipping industry.
Key responsibilities
Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures
Liaise with other key parties including third party suppliers and other Maersk offices around the world
Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency
Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines
Produce internal and external reports and statistics as required including client KPI reporting
Monitor the performance of third party suppliers with the aim of identifying areas for improvement
Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it
Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process
Attend client/other meetings as required
Participate in Supply Chain Management project teams
Work on other ad hoc tasks and projects as requested
We are looking for
Passion for customer satisfaction and service excellence
Previous experience in Logistics (a plus)
Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions
Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices
Expertise with Microsoft applications: Word, Excel, Outlook
Good telephone manner and strong Customer Service mind set and approach
Outstanding attention to detail
What we offer:
25 days annual leave with the option to buy or sell 5 days.
Annual bonus and pension scheme
Family-friendly benefits and retailer discounts through our benefits partner.
Access to our Employee Assistance Program with free access to mental and financial health tools.
For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.
#RPO
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
