Customer Experience Consultant

Job Description

Customer Experience (CX) Consultant

Company: A.P. Moller – Maersk

Location: Santiago, Chile

Work Model: Hybrid

About the role

At Maersk, we are transforming the logistics industry by simplifying global supply chains and delivering seamless customer experiences.

We are looking for a Customer Experience (CX) Consultant to drive service excellence, strengthen customer relationships, and ensure operational efficiency across logistics processes. This role plays a key part in delivering consistent, high-quality service and acting as a trusted advisor to our customers.

Key Responsibilities

• Act as the main point of contact for assigned customers, ensuring a high level of service and satisfaction.
• Manage end-to-end customer experience across logistics operations, including issue resolution and proactive communication.
• Identify improvement opportunities and drive continuous enhancement of customer journeys.
• Collaborate cross-functionally with operations, finance, and commercial teams to deliver integrated solutions.
• Monitor KPIs and service performance, ensuring alignment with customer expectations and SLAs.
• Support implementation of new processes, tools, and customer solutions.
• Build strong relationships with stakeholders and act as a customer advocate internally.

Requirements

• Bachelor’s degree in Business, Logistics, International Trade, or related field.
• 2–5+ years of experience in Customer Experience, Customer Service, or Supply Chain/Logistics.
• Strong stakeholder management and communication skills.
• Experience working in fast-paced, multinational environments.
• Analytical mindset with the ability to identify process improvements.
• Advanced English (written and spoken).

Preferred Qualifications

• Experience in logistics, shipping, or 4PL environments.
• Knowledge of supply chain processes and systems (ERP/CRM tools).
• Continuous improvement mindset (Lean, Six Sigma is a plus).

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.