Customer Experience Consultant

Job Description

Customer Experience Consultant

Together with your team, you will be responsible for creating tailor-made logistics solutions for our customers, enabling them to outsource their logistics value chain to us. Your job will be to create truly integrated end-to-end logistics services and transportation solutions that moves the world for our customers. This involves owning the customer experience by managing the shipment process and coordinating with the various countries and global logistics teams.

What we offer you

• We offer an exciting job opportunity in an internationally growing business environment characterized by high pace.
• You will work in a team with motivated and engaged people with a diverse background
• We have possibility to work from home for a few days per week.
• An attractive compensation package including an annual bonus based on the company’s performance

Key responsibilities

• Build customer relationships and be curious about customer business needs and drivers in order to better serve them and identify new business opportunities
• Ensure the whole shipment life cycle is executed smoothly, monitor agreed service-level agreements and identify root causes if expectations are not met
• Take end to end ownership of your customer's issues and needs
• Coordinate with the commercial organization on customer commitments and forecasts
• Advise Maersk management on potential service failures and trends
• Drive continuous improvement to satisfy customers and ensure we do things better and smarter
• Support the digitization agenda by positively influencing customers’ uptake of new e-features

This is how you reach your goal

• Strategic and proactive mindset
• Analytics and systematic approach
• Able to work independently, but also as part of a matrix organisation
• Proactive and solution oriented
• Enjoy working in a dynamic and international environment
• Collaborative and enjoy working cross-functional
• Strong communication skills

Your profile

You possess excellent planning skills, and you have the ability to juggle different tasks at the same time without losing the bigger picture. Also, you love delivering great customer experience and your well-developed communications skills allow you to tackle any issues with a smile and quickly identify the right solution.

Moreover, you:

• Preferably come with a background as freight forwarder and/or logistics supply chain role connected with customer service
• Have previous customer experience from a customer-facing role
• Like spotting ways to optimize existing processes
• Speak and write English effortlessly

#LI-PW1

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.