Customer Experience Consultant

Job Description

Are you a customer‑oriented professional with a passion for delivering exceptional service within the world of logistics and supply chain? Do you bring high energy ⚡, a dynamic mindset, and a drive to excel in operational environments where precision and speed matter? 🚀

If so, this role could be the perfect fit.

We are excited to offer an opportunity to join us as a Customer Experience Consultant in Valencia, where you will be part of a high‑performing team dedicated to delivering world‑class service across the logistics and maritime transport chain. 🤝

What We Offer 🌍

At Maersk, we put you in control of your career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally 📈.
As part of a global logistics leader at the heart of world trade, you’ll have the opportunity to make a meaningful impact on a global scale.

With a presence in more than 130 countries, you’ll have access to diverse career paths across borders, cultures, and disciplines. Wherever your ambitions lie, Maersk can help you get there. ✨

Key Responsibilities 📦

• Manage and monitor the end‑to‑end shipment lifecycle, ensuring operational excellence across all logistics touchpoints.

• Coordinate with internal and external stakeholders involved in cargo handling, vessel operations, port activities, and inland transportation.

• Orchestrate the overall flow of shipments, ensuring alignment between booking, documentation, customs, warehousing, and final delivery.

• Provide value‑adding logistics solutions through strong process understanding and operational insight.

• Resolve queries from shippers, customers, Key Account Managers, and operational partners with speed and accuracy.

• Maintain a customer‑centric yet operations‑driven approach to prevent errors and drive continuous improvement.

• Prepare, verify, and submit logistics documentation (B/L, invoices, certificates, etc.) accurately and on time.

• Support cross‑sell and up‑sell initiatives by identifying logistics opportunities that enhance customer supply chains.

• Adhere to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) to ensure compliance and consistency.

• Identify process deviations, operational risks, and bottlenecks, and communicate them proactively.

• Maintain proactive communication with customers, including participation in operational and performance calls 📞.

• Record and report performance insights, highlighting service wins, failures, and improvement opportunities.

• Collaborate closely with KCMs and the Commercial team to strengthen customer relationships through operational reliability.

• Comply with customer‑specific SOPs and monitor related KPIs to ensure service delivery meets contractual expectations.

• Execute reports and operational tasks assigned by the Team Leader or Manager.

We Are Looking For 🔍

• Proven experience in logistics, supply chain, or a logistics‑focused environment — ideally within maritime, freight forwarding, or port operations.

• Fluency in Spanish & English. French (nice-to-have).

• Excellent communication and stakeholder management skills across operational and commercial teams.

• Strong customer‑centric mindset combined with a solid understanding of logistics processes.

• Results‑driven, organized, and able to perform under pressure in fast‑paced operational settings.

• A collaborative team player 🤝 with a proactive, solution‑oriented approach.

• Solid understanding of end‑to‑end operational flows, including booking, documentation, customs, and cargo movement.

• A sense of urgency and persistence in driving issues to closure.

• A positive, proactive attitude 🌈 and a passion for delivering operational excellence.

We look forward to receiving your application in English 📩

Applicants must have the legal right to work in Europe at the time of application. Sponsorship is not available for this role.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.