Join Maersk in Athens as a Customer Experience Agent/Associate for a full-time role. You will be responsible for managing end-to-end shipment processes, delivering proactive customer support, and driving new business opportunities.
Requirements
Professional proficiency in English and Greek
Customer-centric mindset with strong communication, problem-solving, and relationship-building skills
Good planning skills and the ability to work under pressure to deadlines
Basic computer literacy
No specific degree or minimum years of experience stated.
Skills & Responsibilities
Communication and relationship-building: Build strong relationships with customers to understand their business needs, secure satisfaction, and drive new business opportunities.
Problem-solving: Deliver proactive support by tracking shipments, notifying customers of deviations, and recommending alternative solutions.
Planning and execution: Manage import and export shipment processes smoothly in compliance with company procedures and regulatory requirements.
Target-oriented mindset: Meet or exceed local KPIs and targets, including up-selling end-to-end products and identifying areas for improvement.
Potential transition routes: People from retail, hospitality, or administrative support roles may bring strong customer service and communication skills, alongside meeting the language and basic computer requirements.
Job description
As CX Agent you will provide services to direct customers and onboard them to the Maersk environment.
Activities may include the following (but are not limited to): End-to-end shipping process, Case Management, Customer onboarding and relationship management, dispute management, online assistance, cross-selling and more.
Salary range: 20900 – 29000
Key responsibilities:
Taking responsibility for customers' experience by managing shipment processes in compliance with company procedures and regulatory requirements for both Import and Export, ensuring its smooth execution
Being fully responsible for customers' satisfaction, building strong relationships with them, and understanding their business, service needs, drivers, and desires with a constant focus on driving new business opportunities
Delivering proactive customer support, tracking shipments and notifying our customers about any deviations from the original transport plan, recommending potential solutions or alternatives
Understanding KPI-oriented environment, meeting/exceeding local targets including up-selling our end-to-end products, identifying areas of improvement
We Are Looking For:
Customer-centric mindset focused on delivering exceptional Customer Support
Excellent communication, problem-solving, and relationship-building skills
Good planning skills and the ability to work under pressure to the deadlines
Basic computer literacy
Professional proficiency in English and Greek
Job location: Athens
Relevant data:
No relocation or visa support will be provided for this position
If you have been reading so far, we are glad to see you are interested! If you could see yourself in this role, we are very much looking forward to your application. For your application to be accepted, please send your CV in English.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
