Join Maersk as a Customer Experience Agent on a 9-month contractor basis in Phnom Penh, Cambodia. You will manage end-to-end shipments, own customer issues, and drive service delivery excellence as the primary point of contact for key clients.
Requirements
At least 1-3 years of experience in Supply Chain Management, Operation Management, Customer Experience, or similar freight forwarding and logistics roles.
Native Vietnamese and professional English proficiency.
A bachelor’s degree in Logistics and Supply Chain Management is preferable.
Experience with SCM/end-to-end products is a big plus.
Skills & Responsibilities
Customer Communication: Act as the primary point of contact for key customers, maintaining focus on the voice of the customer and proactively keeping them informed of shipment changes.
Issue Resolution: Take ownership of customer issues and facilitate timely and effective resolution by engaging internal stakeholders.
Process Improvement: Regularly review and update SOP/IOPs, driving for service delivery excellence and increased business efficiency.
Data Management: Focus on high-quality data to set a high standard for all managed assignments and identify upselling opportunities.
Potential transition routes: People from customer support or logistics coordination roles may bring strong communication skills and operational experience, alongside meeting the required logistics background.
Job description
Who We Are
Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
What We Offer
Maersk is the global leader in the industry, You’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and encourages employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities
Manages end-to-end shipment process in compliance with relevant company procedures and agreements with the customer.
Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders to achieve best-in-class Customer Service
You will be the primary point of contact for key customers, ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customer as well as internal and external stakeholders, maintain focus on voice of customer, process efficiency and business growth.
Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.
Take ownership of the customer issues and solve in an urgent and responsible manner.
Look for improvements in ways of working and drive for service delivery excellence and increase business efficiency.
Focuses on high-quality data to set a high standard for all the assignments managed.
Proactively follow up and keep customer informed of any issues or changes to their shipment.
Regularly review and update SOP/IOPs.
Identify and execute upselling opportunities.
Who Are We Looking For
An energetic talent who will grow along with the company, possessing the qualifications below:
At least 01 - 03 years of experience in Supply Chain Management / Operation Management / Customer Experience or similar roles in the freight forwarding and logistics industries.
Experience with Supply Chain Management (SCM) / end-to-end products is a big plus
A bachelor’s Degree, majoring in Logistics and Supply Chain Management, is preferable
Language proficiency: Native Vietnamese, Professional English level
Customer-centricity mindset with a continuous improvement approach
Excellent interpersonal and communication skills and analytical skills
Energetic, Well-organized, Self-Initiated/Self-driven and good coordination skills
Good analytical and problem-solving skills – the ability to look beyond the obvious and identify creative solutions
***Please be noticed that this position is a 9-month contractor (maternity leave coverage). Contract will not be automatically renewed at the end of the contract term.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
