Business Resilience Officer

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

· Impact: Your work will directly contribute to the success of our global operations.

· Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.

· Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.

· Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.

· Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.

Job Purpose:

We are seeking a highly motivated professional with a strong foundation in Business Continuity Planning (BCP). The ideal candidate should possess excellent communication skills and be comfortable operating under high-pressure situations, particularly during contingencies. This role demands a proactive individual who can effectively implement continuity strategies while ensuring compliance across processes.

Key Responsibilities

• Drive implementation of changes, improvements, and standardization initiatives related to Business Continuity Management (BCM) across Global Service Centers (GSCs).

• Ensure alignment with the BCM framework by completing activities such as:

  • Business Impact Analysis (BIA)

  • Process risk assessments

  • Creation and maintenance of Functional Recovery Plans (FRPs)

  • Coordination of training and testing of recovery strategies

• Maintain an updated list of critical processes and align continuity strategies with evolving business needs.

• Collaborate with migration managers to integrate newly transitioned processes into the BCMS framework.

• Conduct monthly Business Continuity Plan (BCP) awareness sessions for employees.

• Maintain and update vital process records including:

  • Shift schedules

  • Customer contact lists

  • Access requirements

  • Exception matrices

  • Cross-training documents

  • BCP pool staff list on SharePoint

• Execute site-level BCMS activities, including periodic review and revision of:

  • Business continuity strategies

  • Contact lists

  • Functional Recovery Plans (FRPs)

• Coordinate and conduct BCMS testing and training with Process Continuity Owners (PCOs) as per defined frequencies.

• Act as the Single Point of Contact (SPOC) for all PCOs during crisis events.

• Lead recovery coordination and ensure adherence to the FRP during a crisis.

• Provide regular process recovery status updates to Process Leads.

• Report into the Business Resilience Management team under the Transport and Logistics organization.

Required Experience & Skills

• Graduate in any discipline (prior experience in Business Continuity Planning preferred)

• Strong communication and interpersonal skills

• Ability to manage responsibilities across multiple sites

• Capability to lead awareness programs and influence stakeholders

• Basic understanding of Finance and Accounting processes

• Availability and readiness to manage crisis situations

Success Criteria

• Strong verbal and written communication skills, with the ability to share information effectively across varied audiences

• Self-motivated and accountable, with a proactive approach in challenging environments

• Demonstrated ability to initiate and implement changes with a structured, organized working style

• Able to multitask, adapt to changing priorities, and deliver results under pressure

• Strong in maintaining accurate and comprehensive documentation

• Collaborative team player who promotes a positive and respectful work environment

• Strong interpersonal skills and the ability to build effective working relationships across teams

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.