Associate Technology Operations

Job Description

Maersk is a global leader in integrated logistics, pioneering the industry for over a century.
Driven by innovation and transformation, we continuously redefine what’s possible—setting new benchmarks in efficiency, sustainability, and excellence.

At Maersk, we believe in the strength of diversity, the impact of collaboration, and the importance of continuous learning. Our people reflect the global communities and customers we serve, and we’re committed to creating an inclusive environment where everyone can thrive.

With a presence in over 130 countries and a workforce of more than 100,000 strong, we’re united by a shared mission: to shape the future of global trade and logistics.

Join us as we embrace cutting-edge technologies and unlock global opportunities. Together, let's chart a course toward a smarter, more sustainable future with Maersk.

Now, we're looking for passionate individuals to join our dynamic IT team.

As an Onsite IT Support Technician, you'll be at the heart of delivering hands-on technology support and ensuring seamless end-user experiences.
In this role, you’ll take the lead in managing onsite IT infrastructure and work closely with a skilled team to support workplace services, datacenters, strategic projects, asset management, procurement, and users. You'll also serve as a key escalation point for the remote support desk, stepping in during business-critical incidents that require onsite expertise.

Key Responsibilities:

• Minimum 3 years of experience providing onsite support to all supported Transport & Logistics brands and business Units (as appropriate) for incidents / requests assigned to the Onsite Technology
• Directly responsible for activities pertaining to Asset Life Cycle management (Install / Move / Add / Change / Decommission) support for IT equipment (PCs, Laptops, Printers, Servers)
• Support and advice for Facilities Management/Office Services regarding office move planning
• Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to Maersk Line global processes
• Engage with business to conduct IT clinics / trainings as appropriate
• LAN cabling troubleshooting and coordinate for troubleshooting other local IT infrastructure issues
• On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
• Support for other locations/offices as appropriate (geographical scope for service coverage to be confirmed – this will require some travel)
• Ensure Cyber Security standard processes are followed for services provided
• Provide VIP support to selective customers as per SLA and agreement
• Assist respective Area IT Lead with procurement of requested hardware according to Maersk purchasing procedures
• Act as local project coordinator for hardware/software upgrades, country cluster and/or regional consolidation activities and other agreed technical Warehouse and Office Move projects.
• The role primarily requires the day-to-day support of the Warehouses located in the free zone, Dubai south and Industrial city.
• This requires a lot of running around and hence the incumbent to stretch for long hours post normal business hours and support changes during weekends.
• Lot of flexibility and willingness to go the extra mile and out of the box thinking for solving challenging problems.
• Role not typical of a service desk function with a set job routine or tasks. Need to adapt, navigate, solve, and resolve to varying problems thrown at the same time.
• The role typical involves supporting RF Guns, label printers, network infrastructure and HP laser jet printers.
• Cabling support and full understanding of project management technology for setting up of Warehouses and implementing the same.
• Support the various meeting room infrastructure for the conference rooms and for Data center management/maintenance and support for BAS Tower Office
• Procurement relates support for all IT Hardware Infrastructure for UAE Area which comprises of UAE, Oman, and Qatar.
• Family book is mandatory.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.