Airfreight Import Agent

Job Description

• Lead and manage the import airfreight operations team to ensure high-quality and timely service delivery
• Act as the primary escalation point for customers and ensure customer satisfaction through effective issue resolution
• Oversee end-to-end import operations including booking, customs clearance, trucking, doc-umentation, billing, and vendor coordination
• Ensure operational excellence by meeting KPIs, productivity targets, and compliance stand-ards
• Drive continuous improvement initiatives, SOP implementation, and process optimization
• Manage vendor performance, cost control, and contribute to GP maximization
• Collaborate closely with Sales, Product, and overseas counterparts to support business growth and customer retention
• Ensure accurate and timely data entry and system updates (e.g., CargoWise, internal sys-tems)
• Lead customer communication, reporting, and operational reviews
• Ensure compliance with company policies, Code of Conduct, and regulatory requirements
• Develop and coach team members, ensuring capability building and succession planning
• Support new business implementation and onboarding of new customers

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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