CHB Operations Manager

Job Description

About Maersk

Maersk is a global leader in integrated logistics, with over a century of experience driving innovation and transforming global trade. With 100,000+ employees across 130 countries, we work together to deliver efficient, sustainable, and customer-focused supply chain solutions.

At Maersk, we value collaboration, diversity, and continuous learning, creating an environment where our people can grow while making a meaningful impact on the future of logistics.

What We Can Offer: At Maersk, we’re committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes.

• Lead and shape customs brokerage operations with direct impact on service quality and client experience
• Manage and develop a team, driving performance, engagement, and capability building
• Exposure to complex customer environments and strategic account management
• Opportunities to influence operational strategy, productivity, and service delivery at scale

About the role

As a CHB Delivery Manager, you will oversee all aspects of customs brokerage operations for your team and client portfolio, ensuring consistent, compliant, and high-quality service delivery. You will lead a team of CHB professionals, build strong customer relationships, and translate strategic objectives into operational execution. This role requires a strong leader who can balance customer expectations, team performance, and operational efficiency while maintaining full regulatory compliance.

Key Responsibilities:

• Lead and develop a team of CHB professionals, driving performance, engagement, and capability building
• Oversee end-to-end customs brokerage operations, ensuring timely, compliant, and high-quality service delivery
• Build and maintain strong customer relationships, including participation in business and quarterly reviews
• Monitor service performance through KPIs, quality metrics, and productivity targets, ensuring consistent results
• Drive root cause analysis and implement corrective actions to resolve operational or customer issues
• Optimize resource allocation, capacity planning, and workload distribution across teams
• Ensure financial accuracy, cost control, and productivity improvements without compromising service quality
• Collaborate cross-functionally with commercial, compliance, and operations teams to support customer needs and business growth.

What We Are Looking For:

Service delivery ownership & leadership: we are looking for someone who takes full ownership of customs brokerage operations, driving team performance, service quality, and consistent delivery against customer expectations and KPIs

• 6–8 years of experience in customs brokerage or logistics, with at least 5 years in leadership roles
• Valid Customs House Broker (CHB) License required
• Strong knowledge of U.S. import regulations, compliance, and brokerage operations
• Demonstrated leadership skills with the ability to manage, coach, and develop high-performing teams
• Strong analytical, problem-solving, and decision-making skills in a fast-paced operational environment

Your Impact

In this role, you will directly influence customer satisfaction, account retention, and operational performance. You will drive service excellence, ensure compliance with regulatory standards, and lead productivity and cost optimization initiatives while building a strong, engaged team.

Job Type: Full Time

Salary: $100,000 - $120,000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Benefits: Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S. Relocation & Immigration support is not available for this position.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.