Flexa
LucaNet • NL - Amsterdam

Customer Success Manager (all genders)

Employment type:  Full time

Remote-first – You choose when to come into the office

Fully flexible hours

Dog friendly

Job Description

The Role

We are a highly collaborative and passionate environment, looking for like-minded people who impress with their specialist knowledge as well as their customer- and goal-oriented way of working. Our service ensures that our customers can optimally leverage their potentials by using the software solutions. You will take care of your key accounts, look behind their business and build up close and strong relationships.

What you'll do

  • In this role, you own ultimate responsibility for the customer’s renewal and expansion of our product to promote maximum value from customer investment
  • Serve as a customer advocate to ensure they are leveraging all services that lead to success
  • Lead C-level stakeholders towards helping them turn their vision into reality by being a partner for the customer to establish a business roadmap to ensure achievement of business goals
  • Develop a comprehensive understanding of typical business challenges faced by customers to appropriately map our features and business benefits to address their needs
  • Identify risks to the customer which you prevent in time with a risk mitigation plan
  • Aiming for full utilization of customers licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint
  • Network between customers, partners, and AMANA and maintain long-term relationships with stakeholders to also develop our customers’ strategic direction

What you bring to the table

  • Successfully finished your studies in business administration or a comparable qualification with relevant professional experience
  • Familiar with the development of B2B corporate customers, ideally in the Customer Success area of a software or SaaS company
  • Used to work in a high-energy and rapidly changing environment in which you must be able to multi-task
  • Experience with (CRM/CSM)-Tools (e.g. Salesforce, Planhat or similar)
  • Optional: Already gained experience in project management
  • Business fluent language skills in Dutch and English enable you to communicate confidently with our international customers and partners

Perks at work

  • LucaFlex – We enable you to determine your work schedule and location according to your needs
  • Mobile Work – Sometimes a change of scenery can boost creativity and productivity. And sometimes it’s just time for a break. That’s why we offer you our mobile work options or a sabbatical
  • Team Spirit – We work as a team and like to celebrate as a team, so we take any opportunity to get together, learn together, and celebrate together
  • Learning & Development – We encourage you to pursue knowledge and inspiration and give you the time, space, and budget to do so
  • Charity Time – We support you in taking the time to do some good
  • Health & Wellbeing – We care about your mental health and wellbeing and provide you with the programs to stay fit, productive, and get the support you need.
  • Generous vacations – We encourage you to take time off to relax, travel, and recharge
  • LucaNet.Engage – We support your personal and professional development in a targeted manner with our employee development process
  • Compensation and Company Pension Plan – We are committed to Fair Pay as well as supporting our people also for their future with a company pension plan and/or pension allowances
  • JobRad – We have partnered with JobRad so that you can find your dream bike supported by us
  • Staff Discounts – Thanks to our corporate benefits partner, you can receive a whole bunch of discounts for different areas

Powered by uniqueness

Everybody’s different here and we like it that way. At LucaNet, we are powered by the uniqueness of our people and are committed to creating an inclusive work environment where everyone can grow and feels respected. The more voices we have represented in our business, the more we will all thrive, contribute, and be forward-thinking.

That’s why we only want to assess candidates based on qualifications, merit, and business needs. You are welcome at LucaNet for who you are, no matter your gender identity, sexual orientations, personal expression, racial identity, ethnicity, religious belief, and disability status.
People don’t fit into neat boxes, we know that. If you think you’d excel in this position, even if you don’t cover all points, we really want to get to know you and why you’re great for the role. Please avoid including your picture, age, and marital status in your CV.

Learn more about our culture and D&I journey

Company benefits

Open to part-time employees
Sabbaticals
Work from anywhere scheme
Teambuilding days
Location
94%
Employees are very happy with their working location freedom
Hours
93%
Employees are very happy with the flexibility in the hours they work
Benefits
74%
Employees are largely happy with the benefits their company offers
Work-life balance
79%
Employees feel that they can switch off quite easily from work
Role modelling
89%
Employees feel that flexible working is part of the culture
Autonomy
88%
Employees feel they have complete autonomy over getting their work done

Working at LucaNet

Company employees

570

Gender diversity (male:female)

46:54

Office locations

Berlin, Mönchengladbach, Munich, Vienna, Ghent, Shanghai, Paris, Amsterdam, Singapore, Madrid, Erlinsbach, Lausanne, London, Atlanta, Bucharest

Hiring Countries

Austria
Belgium
China
France
Germany
Netherlands
Romania
Singapore
Spain
United Kingdom

Awards & Achievements

3rd – Medium companies

3rd – Medium companies

Flexa100 2024
Finance & Insurance

Finance & Insurance

Industry awards 2023

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