Senior Salesforce Administrator

Job Description

Some key info for you:

🌱 We were founded in 2007

💰 We have provided over $3bn of funding to small businesses so far

🚀 We have been named in CNBC & Statista Top 150 UK Fintechs for 2025

🌍 We're a global team, with a dynamic presence in 6 key locations around the world

🧠 We're a thriving community of over 290 innovative minds

👩🏾 🤝 👨🏼 We're a vibrant melting pot, celebrating over 27 nationalities in our team

🏢 Our team brings experience from over 740 previous companies, from startups to global giants

🎯 We have just been named as one of FinTech’s Finest 50 by Welcome to the Jungle

💪 We’re proud to be an accredited Real Living Wage employer, ensuring everyone is paid fairly for the great work they do

A bit about the Role
We’re looking for an experienced Senior Salesforce Administrator who does far more than action incoming tickets. You’ll be a proactive partner to our end users—immersing yourself in how they work, understanding their goals, and helping them shape processes that truly improve their day‑to‑day experience.
This role is ideal for someone who loves diagnosing business challenges, collaborating closely with sales and operations teams, and designing scalable solutions that drive meaningful impact. You'll be working in our cross-functional engineering team focused on serving our internal teams and helping them achieve their business goals.

What you’ll do:

• Work directly with sales, operations, and other customer-facing teams to understand their workflows and identify opportunities for improvement.
• Respond to tickets and BAU requests, and then use this experience to reduce the maintenance burden and promote self-service
• Design, enhance, and optimise Salesforce processes, automations, and configurations.
• Act as a strategic advisor—help teams rethink how they work, not just implement what they ask for.
• Contribute to the Salesforce roadmap, ensuring changes are robust, scalable, and aligned to broader business needs.
• Evaluate and integrate other tools and platforms when needed; bring a broad perspective on how different organisations solve similar challenges.
• Maintain platform health, including security, data quality, and best-practice governance.
• Drive adoption through training, documentation, and user enablement.

What we think you'll need:

• Demonstrable experience improving sales and operations processes—you’ve led meaningful change, not just maintained systems.
• Broad tooling perspective—experience with related and alternative platforms (e.g., Braze, Zendesk, cross-channel communication tools, marketing automation tools, workflow automation tools). You understand problem‑solving patterns, not just Salesforce specifics.
• Salesforce expertise—Sales Cloud, Flow, object modelling, security, dashboards, reporting, and system configuration.
• Experience working in technology companies, preferably within or relating to embedded finance.
• Experience working within and across software engineering teams to deliver and manage distributed flows
• A proactive mindset—someone who actively seeks opportunities to streamline processes, reduce friction, and elevate user experience.
• Strong communication and stakeholder management skills—you’re comfortable challenging assumptions and guiding teams toward better solutions.
• A keen advocate for automation, especially AI-driven automation, that drives great outcomes for customers while reducing cost to serve.

Next steps If this opportunity feels like the right fit for your next career move, we’d love to hear from you!

Even if you don’t meet every requirement, don’t hesitate to apply or reach out to Chess (Internal Recruiter) on chess.crossley@liberis.com

Our hybrid approach

Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office

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