Customer Service Representative

Job Description

Customer Service Representative

Salary: Circa £24,600 plus annual bonus and benefits listed below

Location: Edinburgh - St Andrew's Sqaure
Function: Customer Service and Logistics
Contract: Permanent

Latest closing date : 19th January 2026. Please note, that we may close vacancies early when we receive significant numbers of applications, so don’t delay!

About the role:

Reporting to the Logistics Key Account Manager this role will provide you with an opportunity to leverage your existing skills and develop in new areas providing a clear career path within Heineken in the UK. If you possess excellent customer-facing skills and are keen to work in a challenging yet rewarding environment, this could be your role.

You will work closely with On Trade customers within the On and Off Trade team to manage the order-to-delivery operation for a portfolio of accounts with substantial volume. The team are a key point of contact for all internal and external customers so it is essential that you can demonstrate the ability to provide an excellent level of service.

You will ensure that orders are allocated to delivery routes which minimise costs incurred within the supply chain, problem solve & resolve delivery issues within remit within 48hours by engaging key internal and external contacts and work towards ensuring that customer service level of 96.0% is achieved or bettered – “On Time In Full” by following Company processes and aligning to the prescribed logistics standards.

About you:

To be a success in this role you’ll be able to pull on previous experience in a Logistics and or Customer Service role, drawing on your problem solving and fast-paced working skills. As well as a positive attitude, the ideal candidate may have:

• Great stakeholder management
• Excellent administration skills
• Excellent customer service skills

Our ways of working

Our office sites operate a hybrid model. You’ll spend Tuesdays, Thursdays and one other day in the office and two days from home, although but you’re more than welcome to come and work from the office on those days too.

Our Benefits:
In addition to your base salary, you’ll also receive:

• Annual bonus

• Company funded Private Medical Healthcare

• Double matched pension contributions (up to 10%)

• 35 days holiday (with the opportunity to buy/sell)

• A monthly case of our delicious ciders and beers!

• Exciting opportunities to develop your career

You’ll also get the opportunity to get involved with one of our colleague networks where groups of colleagues from all over the business work together to ensure we’re always working towards being a diverse and inclusive company.

The application
If you like what you’ve read and want to explore this opportunity further, please apply before the closing date listed at the top of the advert.

Please note, we may close vacancies early where we receive significant numbers of applications, so don’t delay!

If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us as recruitment@heineken.co.uk.

In all likelihood the ideal candidate for this role won’t meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role. We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to submit an application if the advert has piqued your interest rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we’re looking for!

We’ve 150 years of brewing history and are proud of this legacy. Yet we’re sure our best days are ahead of us. Every one of our colleagues has a role to play as we dream big, set bold ambitions and push the boundaries. We support colleagues on this journey with development opportunities and unique experiences to help them reach their full potential.

Apply today to discover Your Future, Untapped.