Credit Risk Co-ordinator

Job Description

Credit Risk Coordinator

Function: Star Finance
Location: 6 SAS - a mix of office & home working
Grade: 6 (Customer Service and Admin - National)

Contract: Permanent
Closing date: Wednesday 5th February 2026

Hiring Manager: David Wiseman

Are you looking for your next chapter at HEINEKEN UK? You already know we make great beers and ciders. We also build strong finance careers that sit right at the heart of the business.

We’re looking for a Credit Risk Coordinator to join our Star Pubs Finance team. This role suits someone who likes detail, structure, and getting things right first time, while working closely with customers and internal teams.

About the role
This is a hands-on role supporting how we manage credit risk across Pub Operator onboarding and offboarding for Star Pubs.

Reporting into the Credit Risk Team Leader, you’ll complete credit assessments, AML/KYC checks and exit statements, making sure work is accurate, consistent and on time. You’ll work closely with Operations, Property and Finance, helping balance customer experience with commercial and compliance risk.

You’ll also play an important part in keeping records audit-ready, supporting recoveries, and feeding back ideas to improve how the team works.

What you’ll be doing

• Completing onboarding credit assessments in line with Credit Policy
• Gathering and validating financial and non-financial information
• Carrying out AML/KYC checks to required standards
• Preparing clear summaries and recommendations for review
• Working with internal teams and customers to resolve missing information
• Producing accurate exit statements for outgoing customers
• Issuing exit charges and handling queries professionally
• Following up unpaid exit balances and escalating after 28 days
• Keeping clear, accurate records for audit and reporting
• Maintaining system and tracker accuracy, including Business Central
• Supporting the Team Leader with reporting, reviews and audits
• Contributing to a positive, supportive team culture
  
  

Who we’re looking for
You don’t need a formal finance qualification for this role. What matters is attention to detail, organisation, and confidence handling sensitive information.

You’ll bring experience from credit control, onboarding, financial administration, compliance, or a similar environment. You’re comfortable reviewing financial information, managing multiple cases at pace, and communicating clearly with customers and internal stakeholders.

Experience with AML/KYC, hospitality, commercial property, FMCG or B2B credit is helpful but not essential. Exposure to systems such as Business Central, Experian or Appian would be an advantage.

You’re reliable, consistent, and confident raising risks or queries early. You follow agreed processes and contribute ideas when something could work better.

Our ways of working
Our office sites operate a hybrid model. You’ll spend Tuesdays, Thursdays and one other day in the office and two days from home, although you’re more than welcome to come and work from the office on those days too.

We embrace learning and growth, and we anticipate there is scope to develop in this role. You’re also likely to bring experiences to this role that are not listed above – as long as you have a thirst for learning and development, not every box needs to be ticked when it comes to skillsets

The application
If you like what you’ve read and want to explore this opportunity further, here’s what you need to do:

• Speak with your people manager first, as applications for roles should be linked to your development plan.
• Contact Steve Crawford or Andy Lamb to discuss the opportunity.
• Apply via MyHR before the closing date. Make sure you attach a copy of your latest signed-off Performance Review Document. Please note, that we may close vacancies early when we receive significant numbers of applications, so don’t delay!

This role is offered on Standard HEINEKEN Terms and Conditions. For the avoidance of doubt, this includes our standard notice periods and discretionary sick pay terms (added to our Absence Policy on 1 November 2014).

Apply today to discover Your Future, Untapped.