FSCS • Aldgate & Homebased

Pensions Claims Specialist (DB Pensions)

Employment type:  Full time
Salary:  52,000

3–4 days/week at home

Fully flexible hours

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Job Description

Pensions Claim Specialist (DB Pensions)


Salary: £52,868

Location: Aldgate, London. This role will be follow our hybrid approach with 40% in the office and the rest homeworking.


Within this role you will process compensation claims across work streams and support the delivery of technical guidance to internal stakeholders and our claims processing partners. You will also support the delivery of training to our claims processing teams and, where appropriate, support the resolution of Emerging Issues. Claims must be completed accurately, managing customer expectations and always being mindful of the customer experience.

My role:

  • The ideal candidate would already have exposure working within the financial services industry either working within Pensions, banking or other similar investment markets
  • Accurately process claims that generate correct decisions and accurate compensation payments.
  • Provide accurate technical and process guidance to outsource partners
  • Deliver Value for Money benefits (either hard cost savings or non-financial benefits such as risk reduction or improved customer experience)
  • Process claims in line with rules, policies and SLA’s
  • Ensure good governance of all dealings with claims partners, tracking progress and delivering to SLAs
  • Liaise with failed institutions, insolvency practitioners and other third parties enabling claims issues to be resolved effectively post declaration
  • Contribute to default and contingency planning activities as required
  • Be able to build effective relationships internally and with third parties including FCA, PRA, Insolvency Practitioners to assist FSCS readiness and resolution of claims issues where required
  • Ensure good governance of claims in place for effective reporting
  • Ensure risks to delivery are identified and effectively managed
  • Contribute to contingency planning activities as required

Essential Criteria:

  • Must hold an appropriate financial services qualification such as FPC, DipCII, DipFA or equivalent
  • Hold a Pension Transfer Specialist qualification such as AF7/G60 or equivalent
  • Experience of working with defined benefit/final salary pension transfer complaints

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If there are additional options you’d like to request, please contact a member of the team. We also offer reasonable adjustments on the job.


  • We also offer 26 days of annual leave
  • 9%+ pension contributions
  • Private medical and dental insurance options with different levels
  • 6 months paid maternity/paternity/shared parental leave.

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Enhanced maternity leave – 26 weeks
Enhanced paternity leave – 26 weeks
Adoption leave
Shared parental leave
Work from anywhere scheme – 4 weeks working overseas per year
26 days annual leave + bank holidays
Work from home allowance
Pregnancy loss leave
Teambuilding days
An additional 20 days dependants leave.
Private medical insurance for your whole family.
Employees are largely happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel that they can mostly manage how they get their own work done

Working at FSCS

Company employees


Office locations

City of London

Hiring Countries

United Kingdom

Awards & Achievements

Finance & Insurance

Finance & Insurance

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023

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