Pensions Claims Specialist (DB Pensions)

Job Description

Pensions Claim Specialist (DB Pensions)

FSCS

Salary: £52,868

Location: Aldgate, London. This role will be follow our hybrid approach with 40% in the office and the rest homeworking.

Role:

Within this role you will process compensation claims across work streams and support the delivery of technical guidance to internal stakeholders and our claims processing partners. You will also support the delivery of training to our claims processing teams and, where appropriate, support the resolution of Emerging Issues. Claims must be completed accurately, managing customer expectations and always being mindful of the customer experience.

My role:

• The ideal candidate would already have exposure working within the financial services industry either working within Pensions, banking or other similar investment markets
• Accurately process claims that generate correct decisions and accurate compensation payments.
• Provide accurate technical and process guidance to outsource partners
• Deliver Value for Money benefits (either hard cost savings or non-financial benefits such as risk reduction or improved customer experience)
• Process claims in line with rules, policies and SLA’s
• Ensure good governance of all dealings with claims partners, tracking progress and delivering to SLAs
• Liaise with failed institutions, insolvency practitioners and other third parties enabling claims issues to be resolved effectively post declaration
• Contribute to default and contingency planning activities as required
• Be able to build effective relationships internally and with third parties including FCA, PRA, Insolvency Practitioners to assist FSCS readiness and resolution of claims issues where required
• Ensure good governance of claims in place for effective reporting
• Ensure risks to delivery are identified and effectively managed
• Contribute to contingency planning activities as required

Essential Criteria:

• Must hold an appropriate financial services qualification such as FPC, DipCII, DipFA or equivalent
• Hold a Pension Transfer Specialist qualification such as AF7/G60 or equivalent
• Experience of working with defined benefit/final salary pension transfer complaints

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If there are additional options you’d like to request, please contact a member of the team. We also offer reasonable adjustments on the job.

Benefits:

• We also offer 26 days of annual leave
• 9%+ pension contributions
• Private medical and dental insurance options with different levels
• 6 months paid maternity/paternity/shared parental leave.