Integrations Coordinator - Karachi

Job Description

Integrations Coordinator - Karachi

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that’s anything but.

About this role…

Integrating our Point Of Sale and Online Ordering solutions into other technologies (such as last mile delivery partners, stock control, and CRM systems) of our existing and potential customers is a key part of Flipdish’s strategy to provide excellent service and a one-stop-shop solution to independent restaurants. In this role, you will collaborate with the Integrations team, Product team, Commercial team, and third-parties to support integrations between Flipdish's technology stack and a range of third-party providers. This is essential for expanding the range of services we can seamlessly offer our customers.

The main responsibilities of this role will be to ensure integrations with third parties are well-documented internally, and implemented efficiently and effectively, while also supporting internal team education and troubleshooting on our integrations. You will also be required to maintain excellent levels of communication with all parties involved, including colleagues in our European HQ, external technology partners, and customers across our core markets in the UK, Ireland, Spain, and North America.

We expect the candidate to be based in our office in Karachi, working alongside our dynamic team of developers, onboarding agents, and customer support representatives.

In this job, you’ll…

• Engage proactively with customers to understand and prioritise their integration needs between Flipdish and 3rd party platforms.
• Collaborate closely with internal teams, including the POS team, Menu Team, Product Team, and Development teams, to coordinate integration efforts and ensure seamless implementation.
• Follow up diligently with internal teams to track delivery dates and ensure timely completion of integration requirements.
• Manage and update prospect integrations, maintaining accurate records and facilitating smooth onboarding processes.
• Take ownership of assigned integration life cycles, managing them efficiently from initiation to completion.
• Assist in the preparation and rollout of larger integration projects, supporting their success and smooth implementation.
• Contribute to the definition and refinement of processes and procedures within the Integrations department, driving operational excellence and efficiency.
• Maintain flexibility in working hours to provide support across multiple time zones.

We’re looking for…

• Minimum 2 years experience within a SaaS environment, hospitality or Retail preferred
• Strong Technical aptitude and an ability to understand complex technical challenges
• Strong interpersonal and communication skills, both written and verbal
• Ability to manage and prioritise multiple projects simultaneously
• Fluent English, both written and verbal, communicating with Europe-based colleagues and customers
• Experience working with Point of Sale systems in the hospitality industry would be an advantage

What you get

We’re a growing startup and we understand that amazing incentives will attract amazing talent. As well as the perks, we provide unparalleled opportunities for career growth. If you’re smart, ambitious, and hard-working, we’ll do whatever it takes to make you a Flipdisher!

🦄 About Flipdish

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.

We go to great lengths to understand our customers (check out our C-suite on work experience). We’re food industry natives. We’ve worked in busy kitchens and run busy restaurant franchises. We don’t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

Our culture

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that’s because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We’re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.

We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like London, Dublin & Karachi. We’re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don’t see an opening just yet, do get in touch and register your interest with us anyway. We’ll be in touch as soon as something suitable opens up.

🙈Don’t be shy. Apply.

We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch.

We also understand neurodivergent candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.