Flexa
Flipdish • Karachi - Onsite

Integrations Coordinator - Karachi

Remote-first – With office locations

Fully flexible hours

Dog friendly

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Job Description

Integrations Coordinator - Karachi

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that’s anything but.

About this role…

Integrating our Point Of Sale and Online Ordering solutions into other technologies (such as last mile delivery partners, stock control, and CRM systems) of our existing and potential customers is a key part of Flipdish’s strategy to provide excellent service and a one-stop-shop solution to independent restaurants. In this role, you will collaborate with the Integrations team, Product team, Commercial team, and third-parties to support integrations between Flipdish's technology stack and a range of third-party providers. This is essential for expanding the range of services we can seamlessly offer our customers.

The main responsibilities of this role will be to ensure integrations with third parties are well-documented internally, and implemented efficiently and effectively, while also supporting internal team education and troubleshooting on our integrations. You will also be required to maintain excellent levels of communication with all parties involved, including colleagues in our European HQ, external technology partners, and customers across our core markets in the UK, Ireland, Spain, and North America.

We expect the candidate to be based in our office in Karachi, working alongside our dynamic team of developers, onboarding agents, and customer support representatives.

In this job, you’ll…

  • Engage proactively with customers to understand and prioritise their integration needs between Flipdish and 3rd party platforms.
  • Collaborate closely with internal teams, including the POS team, Menu Team, Product Team, and Development teams, to coordinate integration efforts and ensure seamless implementation.
  • Follow up diligently with internal teams to track delivery dates and ensure timely completion of integration requirements.
  • Manage and update prospect integrations, maintaining accurate records and facilitating smooth onboarding processes.
  • Take ownership of assigned integration life cycles, managing them efficiently from initiation to completion.
  • Assist in the preparation and rollout of larger integration projects, supporting their success and smooth implementation.
  • Contribute to the definition and refinement of processes and procedures within the Integrations department, driving operational excellence and efficiency.
  • Maintain flexibility in working hours to provide support across multiple time zones.

We’re looking for…

  • Minimum 2 years experience within a SaaS environment, hospitality or Retail preferred
  • Strong Technical aptitude and an ability to understand complex technical challenges
  • Strong interpersonal and communication skills, both written and verbal
  • Ability to manage and prioritise multiple projects simultaneously
  • Fluent English, both written and verbal, communicating with Europe-based colleagues and customers
  • Experience working with Point of Sale systems in the hospitality industry would be an advantage

What you get

We’re a growing startup and we understand that amazing incentives will attract amazing talent. As well as the perks, we provide unparalleled opportunities for career growth. If you’re smart, ambitious, and hard-working, we’ll do whatever it takes to make you a Flipdisher!

🦄 About Flipdish

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.

We go to great lengths to understand our customers (check out our C-suite on work experience). We’re food industry natives. We’ve worked in busy kitchens and run busy restaurant franchises. We don’t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

Our culture

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that’s because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We’re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.

We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like London, Dublin & Karachi. We’re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don’t see an opening just yet, do get in touch and register your interest with us anyway. We’ll be in touch as soon as something suitable opens up.

🙈Don’t be shy. Apply.

We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch.

We also understand neurodivergent candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.

Company benefits

Sabbaticals
Enhanced paternity leave – After one years continuous service, Flipdish will continue to pay full basic salary for 4 weeks
Adoption leave – After one years continuous service, Flipdish will continue to pay full basic salary for 26 weeks
25 days annual leave + bank holidays
Enhanced sick pay – Receive up to three months paid sick leave in any 12 month rolling period
Pregnancy loss leave
Teambuilding days
Wellbeing allowance
Dog friendly co-working space
Enhanced WFH tools
Co-working space allowance – We have offices in London, Manchester, Karachi & Dublin
Summer hours
Flexible working week
Health insurance
Dental coverage
Mental health platform access
Compassionate leave
Dog friendly office
Company shutdown periods
Optional unpaid leave
Fully stocked snack cupboard
Pension match/increase
Matched pension contribution
Equity packages
Share options
Personal development budgets
Hackathons
Skilled worker visas
Company wide holidays/offsites
Personal development days
L&D budget
Location
88%
Employees are very happy with their working location freedom
Hours
78%
Employees are largely happy with the flexibility in the hours they work
Benefits
62%
Employees are largely happy with the benefits their company offers
Work-life balance
68%
Employees feel that they can switch off quite easily from work
Role modelling
80%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Working at Flipdish

Company employees

180+

Gender diversity (male:female)

Implementing initiatives to reach our 50:50 goal

Office locations

Hybrid Model with offices in Dublin, London, Manchester & Karachi

Funding levels

$100m (Series C) investment from Tencent, and Tiger Global, and we couldn’t be more excited. (Jan 2022)

Hiring Countries

Argentina
Ireland
Pakistan
Spain
United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023
2nd – Retail & Ecommerce

2nd – Retail & Ecommerce

Industry awards 2022

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