Customer Operations Intern, NGGH++

Job Description

New Guards Group is the home to 10 international luxury brands: Marcelo Burlon County of Milan, Off-White c/o Virgil Abloh, Palm Angels, Unravel Project, Heron Preston, Alanui, Kirin Peggy Gou, Opening Ceremony, Ambush and There Was One. We work with the understanding that fashion and luxury can be different: community-based, quality-driven, collaborative, truly global and quick. Our brands and products stem from creative and managerial innovation and the philosophy of Made in Italy. We're redefining the way luxury is conceived, communicated and shared. Where others see limits, we see goals.
NGG is part of the FARFETCH Group and recently created a spin off business NGGH++ that will be a growth accelerator and an incubator of new ideas, brands and businesses. Reebok is the first big and exciting project to enter this incubator.
THE ROLE NGGH++ is looking for a Customer Operations Intern to join the Customer Service team for a fixed term internship of 3-6 months.You will report to the Customer Operations Manager and support in order management, data entry and customer operations activities.

WHAT YOU'LL DO

• Data entry of orders from internal key clients.
• Monitor and manage the full process of client orders through to successful delivery.
• Provide customer support through emails and calls to manage complaints and returns.
• Resolve shipment issues.
• Build and maintain positive relationships with customers by providing excellent service.

WHO YOU ARE

• Proven interest in customer service, previous experience is a plus.
• Excellent communication skills with the ability to build positive working relationships with cross-functional teams.
• Fluent in English and Italian, written and spoken this will be tested in the interview process.
• Excellent knowledge of Microsoft Suite, in particular Excel.
• Flexible with the ability to work in a fast-paced environment.
• Precise with a great eye for detail.

REWARDS & BENEFITS

• Lunch tickets
• Discounts on all NGG brands and partners including FARFETCH and Browns
• Be part of a young, dynamic and creative company with over 40 different nationalities
• Brand new headquarters located in the centre of Milan.

EQUAL OPPORTUNITIES STATEMENT

• New Guards Group is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, colour, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.

NGGH++ is looking for a Customer Operations Intern to join the Customer Service team for a fixed term internship of 3-6 months.You will report to the Customer Operations Manager and support in order management, data entry and customer operations activities.