Student Experience Co-ordinator - 14 months Secondment/FTC - Birmingham

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Role description: Student Experience Coordinator

Reporting to: UK TSS Student Experience Consultant (Senior Associate)

Location: Birmingham, some UK travel required

Talent Shared Services (TSS) is a Birmingham based, centralised team who play a crucial role supporting the firm’s Talent strategy and employee lifecycle. Comprising a broad spectrum of teams, the TSS provide efficient and specialised support in the areas of: HR Advisory, payroll, employee data management, absence case management, Talent Information Systems, Student screening & onboarding, Student apprenticeship & compliance, immigration support and security clearance vetting. By centralising these services, and focusing on consistency, compliance and operational excellence, the TSS enables the broader Talent team to focus on strategic initiatives and the overall employee experience.

Working as part of TSS, the student experience coordinator will be responsible for supporting the Student Experience (SE) Team from the perspective of professional qualifications.

The Opportunity

This is a fantastic opportunity to work as part of EY’s UK Talent Shared Services (UK TSS) who support the administration of EY’s professional qualification and compliance management for EY student and apprentices.

Your key responsibilities

In this role you will work closely with various EY teams including HR Services, wider Student Experience teams and external vendors. This role will suit someone with a passion for data management, a desire to develop process and increase their experience within the private sector.

• Support the maintenance of the professional qualifications database, used by students, counsellors and the business to hold qualification related data and information. This includes creating student records, pathways, capturing data relevant to the student’s professional qualification data and then maintaining the database data integrity.
• Run regular data integrity checks within the database to ensure data is accurate and to notify appropriate parties where there are data changes.
• Support student intake activity including, student registration and tracking, coordination of exemption impact to student pathways and enabling students requesting access arrangements
• Review student requirements for membership eligibility e.g. ICAS achievement logs, ICAEW online training file. You may need to provide advice to counsellors on the review of work experience data.
• Completion of regular data audits and housekeeping to maintain the professional qualifications database. This includes managing the integration of system enhancements.
• Manage the results and exam fail administration for students studying professional qualifications.
• Student query management regarding qualification and apprenticeship compliance. A SharePoint and student database are available to resolve general queries.
• Manage invoicing/billing process related to professional qualifications costs, liaising with appropriate contacts internally and externally.

Skills and attributes for success

• Able to work under pressure to prioritise workload and manage multiple projects. Demonstrate flexibility to delivering project tasks.
• Identify risks and manage/escalate as appropriate.
• Able to demonstrate initiative and vision and identify opportunities for process improvement.
• Consult and collaborate to build robust relationships across all TSS Service Teams, HR Services and Regional stakeholders, to ensure best practice is shared.

To qualify for the role you must have

• Strong organisational and planning skills with a proactive approach to problem solving.
• Excellent communication and interpersonal skills with the ability to forge strong working relationships within UK Talent Shared Services (UK TSS) and internal/external teams
• A good attention to detail and ability to identify discrepancies

Ideally, you’ll also have

• Experience of working within a shared services centre environment.
• Experience of working with professional qualifications and/or apprenticeship administration.

What we look for

We’re looking for a coordinator who is confident to be a strong communicator with a desire to support students, the business, tuition providers and institutes.

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please note

Prior to finalising your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusiveness here. We ask because it matters!

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

Shape your future with confidence.

Apply now.

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