Join EY as a Payroll Service Delivery Manager in Newcastle Upon Tyne, Manchester, or Belfast. In this full-time role within a fast-growing UK team, you will lead end-to-end payroll operations for a diverse portfolio of clients, manage team workloads, and ensure technical and regulatory compliance.
Requirements
Over 8+ years of relevant hands-on experience in payroll
End-to-end payroll knowledge within a high-volume or bureau environment
Expertise in multi-country payroll compliance and statutory payments
Experience managing a team
Payroll qualifications such as CIPP are preferred but not strictly mandatory
Skills & Responsibilities
UK Payroll technical knowledge: Deliver accurate end-to-end payroll processing and advise on complex technical matters like termination payments and payrolling of benefits.
Project and time management: Balance multiple client priorities, manage team workloads and allocations, and ensure timely submission of payrolls.
Stakeholder management: Build strong relationships with clients and internal teams, handling queries and leading client meetings.
Risk and compliance: Ensure adherence to Quality and Risk requirements, auto-enrolment, RTI, and Apprenticeship Levy.
Potential transition routes: People from payroll supervisory, team leader, or senior client-service roles may bring relevant operational and team management skills, alongside meeting the extensive hands-on payroll requirement.
Job description
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Payroll Delivery Manager - Newcastle Upon Tyne/Manchester/Belfast
The opportunity:
We are looking for driven and ambitious Payroll Delivery professionals who are keen to develop a challenging and stimulating career. As a Payroll Delivery Manager you will be responsible for delivery of high quality and timely payroll services to a portfolio of clients ranging in size and complexity.
This is an exciting role in our fast-growing UK Payroll Operate team. Payroll is a strategic growth driver for EY and therefore has senior leadership interest and support.
Your key responsibilities:
Ultimate responsibility for the end to end payroll process for a portfolio of clients ensuring that the payrolls are processed and submitted each pay period in a timely and accurate manner
Undertaking in-depth reviews of the work carried out by the payroll team prior to client delivery
Advising on any technical payroll matters arising, such as termination payments, payrolling of benefits, statutory payments
Dealing with client and team queries in relation to payroll operations and ensuring that escalation procedures are in place
Managing team workloads and allocations
Counselling of staff including annual and in year reviews
Preparing client fee and budget details and ensuring the team comply with internal finance procedures
Approving BACS files for the payment of employees
Auto- Enrolment compliance
Dealing with the global team to coordinate payroll offerings
Set up and attending client meetings when required
Developing additional services for payroll clients
Work with the implementation teams to ensure the smooth transition of new payroll clients
HMRC audit assistance
Effectively identify, manage, resolve, and mitigate key risks and issues impacting the client
delivery, and acting as a point of escalation.
Understanding of and complying with Quality and Risk requirements for professional service firms
Work with internal teams to ensure effective procedures are established for setup of internal and external systems, tools, and processes as part of the client transition process.
There will be an opportunity to also be involved in pursuits if that is of interest to the candidate
Skills and attributes for success:
Solid UK Payroll technical knowledge
Strong stakeholder management skills
Demonstrable good project management and time management skills – balance multiple priorities by considering importance, level of urgency and other dependencies.
A desire to take on responsibility
Assertive and proactive approach to the delivery of client engagements
Ability to network effectively within large organisations and build relationships with individuals and clients
Ability to utilise research effectively and explain complex subjects in a clear manner
Ability to build strong client relationships and committed to delivery of exceptional client service
To qualify for the role, you must have:
Over 8+ years’ relevant hands-on experience in Payroll
End-to-end Payroll knowledge and experience is a must within a high-volume payroll business (a bureau environment would be beneficial)
Expertise in understanding payroll compliance, rules, and legislations in a multi-country environment and with up-to-date knowledge
Knowledge and hands on experience in Statutory payments/deductions and Pension contributions and their management
Thorough understanding of upstream and downstream processes that impact Payroll.
Good understanding of payroll compliance including AE, RTI, Apprenticeship Levy
Good IT skills including experience of working with excel documents.
A high level of accuracy and attention to detail
Good workload management skills and an ability to work to deadlines
Experience of managing a team
Payroll qualifications e.g., Chartered Institute of Payroll Professionals (CIPP) preferred
What we look for:
Flexibility and good team working skills
Strong in both written and verbal communications
Highly organised with excellent customer service skills and comfortable in a client facing environment
Strong IT skills and can adapt quickly to working with new technologies
Proven capability to define, document and rollout procedures and processes across multiple departments and/or groups.
Ability to work with internal/external customers globally and/or virtual basis
Ability to support with the development of standard methodology, tools, and templates.
What working at EY offers:
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
Support, coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
About EY:
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.
Apply now.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
