Assistant Director - Outsourcing and Managed Services

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

The purpose of the global EY organization is to Build a Better Working World. The insights and services the organization provides help to drive long-term value for clients, people and society and to build trust in the capital markets. An essential function under EY Business Enablement, Supply Chain Services (SCS), is a global team with more than 600 professionals in over 35 countries supporting the EY organization across the globe. This structure helps enable knowledge-sharing across categories and regions, streamlining efforts in seeking innovative suppliers that can provide exceptional client service to maximize SCS’s value for the EY organization and the world's supply chain.

A key component of SCS is Global Procurement, whose purpose is to drive significant synergies and value creation from sourcing to contract lifecycle management, deliver exceptional client experiences and build more vital collaboration to manage Technology, Talent, Alliances and Brand, Marketing and Communications (BMC) categories. We forge meaningful supplier relationships and strengthen supplier resilience to help EY maximize long-term value for its people, clients and communities.

Technology Sourcing is part of Global Procurement focusing on the requirements from the Technology team and managing circa $2.3B of spend annually. The Technology Sourcing team supports infrastructure and services at a global enterprise scale and supports key programs and solutions globally in partnership with our EYT colleagues in order to continue to enhance EY’s position as an technology driven industry leader.

Why this role matters

Global Procurement drives synergy from sourcing through contract lifecycle management, strengthens supplier resilience and delivers exceptional internal client experience across Technology, Talent, Alliances and BMC categories.

Your key responsibilities

The Technology Sourcing Assistant Director reports into a Technology Sourcing Leader within the Technology Sourcing team and is responsible for sourcing stategy and execution, customer engagement and experience, and vendor management in line with the Global Procurement Policy and processes.

The role of the Technology Sourcing Assistant Director may include:

• Responsibility as a senior individual contributor on an Enterprise Technology Sourcing team, aligned to one or more technology categories.
• Act as an individual contributor and and trusted business advisor - managing multiple complex transactions directly or indirectly and working closely with senior stakeholders to deliver successful results.
• Working closely with risk management business partners to minimize contractual risks to the firm whilst demonstrating year on year improvement in value for money.
• Partnering with GCO (legal) to lead key negotiations and reporting on the quantitative and brand value delivered.
• Effectively build a pipeline of deals and develop the appropriate resourcing plans.
• Supporting improvement in processes, policy, systems, management information and reporting.
• Successfully leading negotiations for global and regional deals meeting the timelines, scope, and requirements agreed with key stakeholders.
• Working with senior EYT and Service Line stakeholders to help develop a category strategy which supports the overall global technology strategy.

Supporting the broader Technology Sourcing team in the delivery and management of procurement activities may include the following activities:

• Manage full lifecycle of contracts for assigned programs of work and key suppliers
• Pro-actively manage contract and license renewals
• Build and foster collaborative working relationships with EYT and other internal business partners
• Supporting and leading stakeholders through the Onboarding of Technology Goods and Services end- to-end process.
• Socialization and facilitation of the Technology Sourcing policy and processes, ensuring that the project team and stakeholders understand the value of the policy and adhere to it accordingly
• Timely and frequent submission of management information, including project status and savings reporting
• Support for the Enterprise Technology Sourcing team in developing a strategy which adheres to the overall global technology strategy while supporting local engagements
• Facilitation of any needed market research to identify potential suppliers, ensure competitive pricing and terms, etc.

Skills and attributes for success

• Strong experience with senior stakeholder management with the ability to collaboratively co-develop strategies and set and manage expectations.
• Extensive experience negotiating contracts related to technology services – particularly managed services / outsourcing
• Heavy experience with negotiating contracts globally.
• Experience of managing complex service agreements both from the commercial and service delivery side
• Experience of working in a Sourcing/Procurement/Vendor Management team in a complex and global environment
• Experience working in an IT role as part of delivering technology solutions is a plus
• Strong influencing and networking skills as the organization relies on working in cross functional teams across borders
• Good knowledge of technology vendors and new technologies is important to successfully work with the EYT teams
• Up to date with all issues in the services space including Outsourcing, Infrastructure as a Service and offshoring / rightshoring
• Strong communication skills required; must have the ability communicate in English effectively, transparently, and timely across multiple mediums (email, voice, IM, etc) in a global environment
• The ability to independently manage and prioritize workload
• Strong organizational skills
• Demonstrate a positive attitude and have an appetite for challenge
• Provide Exceptional Client Service

To qualify for the role, you must have

Required

Degree educated with:

• Minimum of 8 years experience in a strategic sourcing role
• Alternatively, technology or business operations experience may be considered in lieu of some of the sourcing experience for the right candidate.
• In depth experience negotiating for multiple Service delivery models (Outsourcing, Platform as a Service, Infrastructure as a Service, Software as a Service etc)
• Experience of stakeholder management at a senior level in their current or previous role

Ideally, you will also have

• Excellent oral, written communication and presentation skills in business English.
• Experience with a global, culturally diverse organization.
• Experience working collaboratively, virtually and independently.

Certification Requirements:

• CPSM qualification or equivalent desired

What we look for

• We are looking for a high-energy individual who embraces change to ensure we continue to strategically deliver world class innovative solutions to the global EY organization in an ever-changing business environment.
• You simplify complexity, align diverse stakeholders, and turn business strategy / roadmaps into repeatable delivery and realized benefits.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.