SMB Account Manager

Job Description

SMB Account Manager

Location: Singapore (implied by "Hawker Stall" context)

Working pattern: Hybrid / Office-based

Languages: Fluent English and basic Mandarin (required for partner communication)

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Site Operations team powers the physical side of our marketplace through HOP (our rapid grocery delivery service) and Editions (our network of delivery-only kitchens). From launching new sites to ensuring operational excellence across markets, we combine retail and hospitality expertise with operational rigour. If you thrive in hands-on environments and want to help redefine how food and groceries reach customers—come join us on the ground.

We’re looking for an SMB Account Manager to join our team. In this role, you’ll own and nurture relationships with a diverse portfolio of partners—from local favorites to established chains—helping them leverage data to drive sustainable growth and operational excellence.

Get to know our Site Operations team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Account Management team. We are a passionate, dynamic group that goes beyond support to provide deep industry expertise, helping restaurants and grocery stores thrive as Deliveroo becomes a major revenue channel for their business.

Here’s what your day-to-day might look like:

• Manage and service a diverse portfolio of small to medium partners, ranging from local hawker stalls to high-street mall chains.

• Build strategic relationships and roll out localized initiatives that directly increase partner revenue and overall profitability.

• Drive operational excellence by sharing best practices and performance insights to ensure every order meets our high delivery standards.

• Leverage data-driven insights to help partners identify new growth opportunities and better understand their specific customer base.

• Collaborate cross-functionally with Marketing, Operations, and Customer Service teams to implement initiatives that drive business-wide growth.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Significant experience in account servicing or sales (typically 2-3 years), with a track record of meeting commercial targets.

• Strong commercial acumen and the ability to identify win-win opportunities for Deliveroo and our partners.

• Exceptional people skills and the ability to build and maintain long-term, trust-based relationships.

• Bilingual communication skills, with fluency in English and the ability to converse in basic Mandarin to support our diverse partner base.

• Self-starter mindset, with the organizational skills to manage your own time, priorities, and portfolio independently.

• Proficiency in modern workspace tools, specifically Microsoft Office or G-Suite, to manage data and presentations.

Our Interview Process

Step 1: Apply Apply for any role you’d like to be considered for. We’re looking forward to hearing from you.

Step 2: Online assessment If your application is successful, you’ll receive an assessment from our AI hiring assistant, Maki People.

Step 3: Initial conversation One of our Recruitment team will reach out to discuss your experience, your language skills, and your interest in the Singapore food scene.

Step 4: Final Interview You’ll be invited to meet with our Account Management leadership to discuss your relationship-building style and commercial approach.

Why Join Us?

We’re food lovers, problem solvers, community organisers and more. All energised with an entrepreneurial, relentless spirit which helps us do big things as a team. In Operations, you’re at the heart of our marketplace — working directly with partners to keep Deliveroo moving.

• 🔧 See the impact of your work in real time Help local businesses flourish and see your strategic advice translate into busy kitchens and happy customers.

• 🌱 Grow through doing Develop high-level commercial and analytical skills in a fast-paced environment where innovation is always encouraged.

• 🤝 Be part of a tight-knit, team-oriented culture Join a personable, fun group that takes its work seriously but knows how to celebrate wins together.

• 🕒 Flexibility that works for you Manage your portfolio with autonomy in a role that values ownership and professional growth.

What We Offer

• Comprehensive Healthcare and well-being support.

• Generous annual leave allowances, including time off for charitable causes.

• Career development and access to learning opportunities within a global tech leader.

• Free Deliveroo Plus—no delivery fees on your orders.

• Parental leave and pension benefits (Recruiters can provide specific local details).

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!