Regional Manager - HOP

Job Description

Regional Manager, HOP UK

Deliveroo: A DoorDash Company: Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. Following our successful 2025 merger with DoorDash, we have solidified our position as the global leader in local commerce. This partnership has expanded our footprint to over 45 markets and gives us access to industry-leading technology and resources. It is a defining moment for our New Verticals business, specifically our 1P delivery-only sites, Editions and HOP. We are no longer just a delivery app; we are building the infrastructure for the future of instant retail. There has never been a more exciting time to join the 'Roo family' as we integrate with the DoorDash ecosystem to redefine what is possible in the UK and beyond.

New Verticals & Site Operations: As part of the DoorDash group, our New Verticals team is the primary global engine for testing and scaling the next generation of first party (1P) retail and automated logistics. We don't just facilitate orders; we own the sites that make them happen. While others act as simple aggregators, we own the infrastructure and the operations to ensure a premium, hyper-fast experience. Within this, Deliveroo HOP is our 1P speedy grocery service. We own the inventory, the technology, and the end-to-end fulfilment process to deliver groceries in as little as 15 minutes, and within the global Deliveroo HOP team, the UK is our largest market.

The Role: The Regional Manager oversees the end-to-end operations of our proprietary, 1P sites across the UK. This is a high-impact leadership role that balances "boots-on-the-ground" operational rigour with mid-to-long-term strategic decision-making. As the primary owner of these sites, you will be responsible for all of 1P success: uncompromised safety, perfect stock integrity, and lightning-fast throughput.

You will drive the business forward by optimising productivity, achieving site personnel cost targets, and minimising wastage/shrinkage. You must be a "Total Ownership" leader; comfortable working strategically to enhance our operating model within the global DoorDash ecosystem while fostering a positive, collaborative, and high-performance culture for all site colleagues. In addition, you will lead and deliver high-impact operational projects end-to-end - identifying opportunities, mobilising cross-functional teams, and embedding sustainable change that enhances efficiency, elevates colleague and customer experience, and strengthens our competitive position as a high-performing brand.

Below are the 3 key areas this role is expected to manage:

Operational Leadership & Excellence:

• Site Governance: Set the "drumbeat" for the region by driving KPIs and supervising compliance with Standard Operating Procedures through impactful coaching.

• Site Presence: Maintain a constant physical presence at sites to ensure a "founder’s mindset" regarding cleanliness, efficiency, and quality.

• Safety & Compliance: Act as the lead for regional regulatory relationships, ensuring 100% compliance with UK legal and regulatory standards.

Financial & Data Stewardship:

• P&L Management: Manage the operational lines of the P&L, tightly controlling labour and OpEx while minimising all forms of wastage/shrinkage.

• WBR/MBR Reporting: Host and participate in Weekly and Monthly Business Reviews. You will produce high-quality, data-driven written inputs that articulate regional performance and clear bridges with action plans.

People & Strategy:

• Team Development: Recruit, onboard, and mentor a high-performing Area Manager team, managing the full organisational life cycle from talent development to HR/ER cases.

• Stakeholder Management: Own and champion relationships with the commercial team, operations support teams, brand partners, and senior leadership within the wider DoorDash/Deliveroo business.

• Innovation: Lead projects and pilots aimed at testing the next generation of 1P retail and automated logistics.

Requirements:

• Industry Leadership: Minimum of 3-4 years of Grocery, of FMCG experience, with a proven track record in Area or Regional Management.

• Operational Ownership: While direct experience in a 1P environment is a significant advantage, it is essential you demonstrate a "Total Ownership" mindset. This means you are comfortable being the final point of accountability for site standards, stock accuracy, and the seamless hand-off from inbound receiving to last-mile dispatch.

• People Leadership: Excellent ability to influence senior stakeholders while motivating and leading a multi-national, diverse site-level workforce.

• Rigorous Cost Control: Expert at managing and influencing the P&L with a focus on operational expenditure. You possess the ability to identify inefficiencies and manage labour-to-order ratios effectively.

• Strong Writing & Communication: Ability to craft concise, insightful narratives for WBR and MBR reports, translating raw data into "the why" and "the how" for senior leadership.

• Analytical & Tech-Savvy: Data-driven decision-maker with a high comfort level in numbers.

• Adaptability & Autonomy: The grit to define how your role is best achieved in a fast-paced, evolving environment with high levels of autonomy.

• Project Management: Capability to lead complex, cross-functional projects from conception to completion.

Operational Readiness: Willingness to travel across the region.​

Our Global structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!