Account Management Team Lead - French speaking

Job Description

Account Management Team Lead – French speaking

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Team Lead, SMB Account Management to join our London team. In this role, you’ll lead and coach a team of Account Managers to drive growth for our small and medium-sized restaurant partners across the EU.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the SMB Account Management team. We focus on empowering our diverse base of restaurant partners to thrive on our platform through strategic coaching and robust relationship management.

Here’s what your day-to-day might look like:

• Lead and Coach: Directly manage and develop a team of 10–15 Account Managers, providing commercial coaching on contract negotiations and client-facing best practices.

• Drive Performance: Establish performance frameworks and use data analysis to monitor output, adjust targets, and raise quality standards across the team.

• Strategy & Prioritisation: Manage resources and workload distribution to ensure the team consistently hits growth targets while maintaining high morale and engagement.

• Stakeholder Collaboration: Partner with HR, Learning & Development, and senior leadership to recruit top talent and ensure your team has the technical support and training needed to excel.

• Problem Solving: Act as a senior point of escalation for complex partner issues, identifying root causes to improve long-term service delivery.
  

What You’ll Need to Thrive

Essential

• Leadership Excellence: Proven experience leading and developing teams of 10+ people within a fast-paced environment.

• Commercial Acumen: A strong understanding of Account Management or Sales Management, with the ability to coach others through complex commercial negotiations.

• Operational Rigour: Significant experience in performance management, workload prioritisation, and using data to drive team success.

• Linguistic Ability: Professional fluency in both French and English.

• Strategic Planning: Proven ability to manage multiple projects and represent team needs in cross-functional business assignments.

Nice to Have

• Technical Proficiency: Hands-on experience with Salesforce (specifically High Velocity Sales) is highly advantageous.
  

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!