Account Management Team Lead - Italian speaking

Job Description

Account Management Team Lead – Italian speaking

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Commercial Team Lead (SMB) to join our London team. In this role, you’ll lead a team of Italian-speaking Account Managers to drive growth for our small and medium-sized restaurant partners across the Italian market.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the SMB Account Management team. We focus on the heart of Deliveroo’s marketplace: the independent restaurants and small chains that provide the variety our customers love. Your mission is to scale this department by coaching talent and refining our commercial strategies.

Team Leadership & Coaching

• Directly manage and develop a team of Account Managers with varying levels of expertise, overseeing recruitment, performance frameworks, and reward.

• Coach the team through regular 1:1s and development plans, focusing on commercial best practices like contract negotiation and growth pitching.

• Maintain high team morale and engagement, ensuring a high-performance culture with low turnover.

Strategy & Execution

• Manage resources and prioritise workloads to ensure the team consistently hits growth and retention targets.

• Partner with Learning & Development to create high-value training content that elevates the team's commercial impact.

• Use data and performance analytics to adjust targets, measure success, and report progress to the Head of Account Management.

Operational Excellence

• Act as a stakeholder for the SMB department on cross-functional projects, ensuring the needs of the Account Management team are represented.

• Resolve complex partner escalations, identifying root causes to improve overall service quality and procedural efficiency.

What You’ll Need to Thrive

Essential

• Fluency in Italian and English is a requirement for this role to effectively lead the team and engage with the market.

• Significant experience in a management role, specifically leading teams of 10 or more people.

• Proven ability to lead within an Account Management or Sales environment, with a track record of driving commercial growth through others.

• Strong understanding of performance management, including the ability to use data to drive team output and address development needs.

• Excellent planning and organisational skills, with the ability to manage competing priorities in a fast-paced environment.

Nice to Have

• Technical proficiency with Salesforce (specifically High Velocity Sales).

• Experience working within the food-tech or marketplace industry.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.

We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!