UX Designer

Job Description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

UX Designer

Full time/Part time

Location: Leicester or Windsor (hybrid)

About your team:

At British Gas Energy, our ambition is to be Britain's favourite energy supplier

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

About your role:

Our product design team is seeking an experienced and highly skilled UX Designer who has proven user-centred design experience and detailed knowledge of UX methodology and practices.

Our UX Designers shape our services, championing our customers' needs. They help us explore, craft and improve intuitive, inspiring digital solutions for our Business Gas Business energy customers.

In this role, you’ll play a key part in shaping an exceptional customer experience across all products and journeys within your squad. You’ll drive dynamic collaboration across teams, working together to create innovative solutions. By diving deep into customer needs through explorative research, usability testing, and data analysis, you'll uncover valuable insights that will guide your designs. You’ll map and design seamless services and user journeys, crafting experiences that delight our customers. In close partnership with Product Owners and Tech teams, you’ll ship high-quality work that makes an impact.

You’ll be a champion for user-centred design, setting the standard and inspiring others across the business. Plus, you’ll contribute to the evolution of our design systems, constantly improving the way we work and ensuring our team stays ahead of the curve.

Here’s what we’re looking for:

We’re looking for someone with experience across all stages of the design process, though it’s perfectly fine if you have stronger expertise in certain areas.

This includes:

• UX Research
• UX Design
• UI Design
• Design Thinking
• Experience working in an agile environment, collaborating with multidisciplinary teams and multiple stakeholders
• Hands-on experience with UX design and research tools, disciplines, and processes
• Proficiency in contributing to design systems and maintaining design standards in Figma

While a design degree is a nice bonus, it’s not a requirement.

Please share your CVs with Portfolio details.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/britishgas

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.