Centrica • United Kingdom

Transformation Manager

Employment type:  Full time


A little flex time

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Transformation Manager

Leicester / Windsor / Flexible UK Locations with Flex First hybrid working

We’re looking for a brilliant Transformation Manager to join our team of colleagues in British Gas Business, that together are setting the standard in energy supply.

In the complicated world of energy, we strive to make energy simple, creating a straightforward and hassle-free experience for our customers.

Our philosophy is success comes when we’re in it together, trusting each other and having fun along the way. And because we’ve got big plans to help our homes and businesses get closer to net zero, we can’t stand still. We need to be always learning, ready to grow and move forward.

You will be part of the Change and Delivery team driving transformation to help transition to our target operating model and beyond. You will support change across the business to ensure it happens at the right time as part of our strategic journey whilst remaining obsessed with the customer experience throughout.

What you’ll be doing:

  • Identifying the changes that are needed to achieve our aspirational future operating model ensuring we have clear scope, objectives, deadlines, and milestones etc

  • Manage and dovetail with the interdependencies across other projects and programmes, particularly MHHS (Market-wide Half-Hourly Settlement) but also our product and commercial roadmap and data transformation

  • You will manage key risks and challenges across the programme alongside appropriate reporting, updates, stakeholder management etc

  • Ensuring the colleague experience during transition is exceptional: support our people and inform

  • Validate that there is good rigour and governance on all aspects of transition whilst adhering to central PMO standards and policies

  • Provide direct line management to the dedicated change resource assigned, inspiring them and the wider Change and Delivery team to continually grow and deliver excellence, whilst also working with some colleagues in a matrix structure

  • Identify and deliver the business readiness (BR) activity required and lead a BR Community of Practice across relevant audiences within BGB and across the wider Centrica

  • Lead on ‘customer readiness’ where appropriate for any migration and transition activity ensuring they have a frictionless journey as we transform our business

  • Utilisation of appropriate change management and project delivery methodologies (agile, waterfall etc)

You’ll have a track record of:

  • Programme Management experience

  • Managing teams

  • Experience leading tactical and strategic change

  • Financial planning

  • Strategic 3-5 year planning

  • Business transformation in a complex organisation

  • Energy supplier experience would be advantageous

Some of the key competencies for the role are:

  • Customer focus

  • Relationship building

  • Prioritisation

  • Simplicity

  • Growth mindset


At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

Company benefits

Adoption leave
Open to part-time employees
Enhanced sick days
Flexible working week
Enhanced sick pay
Gym membership
Health insurance
Mental health platform access
Compassionate leave
Dental coverage
Fertility treatment leave
Season ticket loan
Buy or sell annual leave
Optional unpaid leave
Shared parental leave
Enhanced maternity leave
Carer’s leave
Enhanced paternity leave
Pregnancy loss leave
Cycle to work scheme
Pension match/increase
Equity packages
Life insurance
Annual pay rises
Share options
Financial coaching
Employee discounts
Volunteer days
Company car
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel like the company culture is brilliantly inclusive and equitable
Employees feel like it is a really great environment to work in
Employees feel very excited about and aligned with the company mission
Employees feel that their salary is good and matches the value they bring

Working at Centrica

Company employees


Gender diversity (male:female)


Office locations

Windsor, London, Cardiff, Leicester, Glasgow, Edinburgh, Manchester, Dublin, Stockport, Staines, Hampton, Aberdeen, Barrow, Hull

Hiring Countries




United Kingdom

Awards & Achievements

2nd – Large companies

2nd – Large companies

Flexa100 2024
3rd – Consumer Goods

3rd – Consumer Goods

Industry awards 2023

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