Flexa
Centrica • United Kingdom

Pricing Lead

Employment type:  Full time

Remote-first

A little flex time

Apply now

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

We’ve been keeping Britain warm for over 200 years. Today we power 1 in 3 homes in the UK – but supplying energy is just part of what we do.

We’re on a mission to make the UK’s homes greener and more energy efficient. With clever tech like Hive thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier to reduce your home’s carbon-footprint and with our new PeakSave programme, we’re actively rewarding better energy use too.

Our nationwide team of 6,500 engineers are energy efficiency experts – offering practical ways to make homes more sustainable.

That’s why we need a brilliant Protection Pricing Lead to help us get to where we’re going. You’ll bring bags of energy, know-how and passion to our family of door-opening brands, including British Gas and Hive. And you’ll join a team who are just as focused delivering on fantastic results as you are.

Location: With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them – meaning location doesn’t need to be a barrier. This role can be mostly based at home with occasional meetings required at our Centrica sites.

In this role, you will be helping to drive British Gas Services and Solutions sustainable growth and profitability by developing customer/retail pricing on our Protection portfolio. You will be tasked with ensuring that BG Services and Solutions pricing activity is compliant with relevant regulatory and policy standards, including General Insurance Pricing Practices and Consumer Duty.

Key Accountabilities:

  • Development of pricing strategies to deliver sustainable growth & optimise profit, delivering value to the customer and business. In doing so, engage and influence key stakeholders in the development and delivery of customer pricing strategy.
  • Development of excellent claims and behavioural models using a variety of techniques
  • Use of data to drive understanding and value.
  • Deploying a conduct-rich approach to customer pricing, including discretionary discounting, campaigns, acquisition and customer lifetime pricing strategy and optimisation.
  • Support the development of new products and campaign strategies, including playing a role in relevant cross-functional strategic projects.
  • Ensure that customer pricing is aligned to technical pricing strategies, the British Gas brand and market positioning strategies.

Who are we looking for?

  • Excellent knowledge and experience of customer pricing with strong fundamentals of retail, price optimisation and insurance dynamics.
  • Knowledge of SQL, R and/or Python.
  • Radar, Emblem, Power BI knowledge would be desirable.
  • Good knowledge and experience of the regulatory side of customer pricing (FCA) in terms of good conduct, strong governance and control processes and delivering good customer outcomes.
  • Strong understanding of customer behaviour, technical pricing, market segmentation and marketing principles.
  • Strong communication, written and verbal, with ability to vary style when communicating with data technicians, pricing experts and a wider business audience.
  • A proven eye for detail with a strong understanding of the assumptions/judgements that underpin customer pricing decisions.
  • Experience working in matrix organisations and of successfully influencing/engaging with senior leaders.

We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.

Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.

We have tailored our well-being & benefits package around our employees as follows;

  • Competitive salary and bonus potential
  • Employee Energy Allowance at 15% of the government price cap
  • Pension scheme
  • Company Funded Healthcare Plan
  • 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days
  • Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance

We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.

#LI-BGAS

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!


PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

Company benefits

Adoption leave
Open to part-time employees
Enhanced sick days
Flexible working week
Enhanced sick pay
Gym membership
Health insurance
Mental health platform access
Compassionate leave
Dental coverage
Fertility treatment leave
Season ticket loan
Buy or sell annual leave
Optional unpaid leave
Shared parental leave
Enhanced maternity leave
Carer’s leave
Enhanced paternity leave
Pregnancy loss leave
Cycle to work scheme
Pension match/increase
Equity packages
Life insurance
Annual pay rises
Share options
Financial coaching
Employee discounts
Volunteer days
Company car
Location
96%
Employees are very happy with their working location freedom
Hours
92%
Employees are very happy with the flexibility in the hours they work
Benefits
82%
Employees are very happy with the benefits their company offers
Work-life balance
79%
Employees feel that they can switch off quite easily from work
Role modelling
83%
Employees feel that flexible working is part of the culture
Autonomy
88%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
80%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
82%
Employees feel like the company culture is brilliantly inclusive and equitable
Culture
84%
Employees feel like it is a really great environment to work in
Mission
85%
Employees feel very excited about and aligned with the company mission
Salary
72%
Employees feel that their salary is good and matches the value they bring

Working at Centrica

Company employees

20,000

Gender diversity (male:female)

68%:32%

Office locations

Windsor, London, Cardiff, Leicester, Glasgow, Edinburgh, Manchester, Dublin, Stockport, Staines, Hampton, Aberdeen, Barrow, Hull

Hiring Countries

Belgium
Denmark
Ireland
United Kingdom

Awards & Achievements

2nd – Large companies

2nd – Large companies

Flexa100 2024
3rd – Consumer Goods

3rd – Consumer Goods

Industry awards 2023

Other jobs you might like