Business Support Manager

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We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

We’re the pride of Ireland. Bord Gáis Energy have been powering the nation’s homes and businesses for almost 40 years. But now, we’re so much more than just gas and electric. Through our unique combination of household heroes and energy assets, we’re at the heart of the energy transition in Ireland, strengthening the country’s energy security and helping customers get ready for a net zero future.

Business Support Manager

Dublin (Hybrid working with 2-3 days in the office per week)

Full time

12 month FTC

The Bord Gais Energy Business Support Manager provides structured, high-quality coordination and executive support to the Retail Home Directors within Bord Gáis Energy. This is a junior role designed for an experienced professional and positioned as a development opportunity and pipeline into the Chief of Staff office.

The role offers broad exposure to Director-level decision-making, cross-functional leadership, and enterprise priorities, while playing a critical role in coordinating requests and responses across the Irish Retail Home team. The postholder acts as a central point of intake, triage, and coordination for Retail Home matters, ensuring requests are logged, prioritised, and progressed efficiently in line with customer, commercial, and regulatory priorities in Ireland.

Key Responsibilities

• Act as the first point of contact for requests, queries, and actions directed to the Retail Consumer Directors from across Bord Gáis Energy and the wider organisation

• Co-ordinate and manage requests relating to the Irish Retail Home business, ensuring clear ownership, timelines, and required outputs

• Log, track, and manage incoming requests, maintaining visibility of progress and priorities

• Triage requests and route them to the appropriate Director or Irish Retail leadership team with clear context and recommended next steps

• Coordinate inputs and responses by working with Retail Home leaders and enabling functions (e.g. Customer (Marketing, CVM, CX & Digital, Data), Commercial, Operations, DTS, Transformation, Finance, Risk, Regulation) across Ireland

• Prepare clear summaries, briefings, and draft responses for Directors, highlighting key issues, options, and customer or commercial impacts

• Monitor deadlines and follow-ups, proactively chasing actions and keeping stakeholders informed of progress

• Ensure responses are accurate, customer-focused, and aligned with Bord Gáis Energy Home priorities, governance, and regulatory requirements

• Support preparation for Retail Home leadership meetings by coordinating papers, actions, and responses for the Irish leadership team

• Identify recurring themes, risks, or pressure points within Irish Retail requests and escalate insights to Directors

• Contribute to improving ways of working for managing Directorate requests, tools, and processes within the Irish Retail Home function

Development & Progression

This role is intentionally designed to develop future Chief of Staff capability. The postholder will:

• Gain exposure to Director-level priorities, governance, and decision-making within the Irish Retail Home business

• Develop strong judgement, stakeholder management, and executive briefing skills

• Build a deep understanding of how Irish Retail Home priorities connect to wider enterprise and Group strategy

• Be supported to progress, over time, into roles within the Chief of Staff office or broader executive support and business management positions

Key Skills & Experience

• Experience in an executive support, coordination, business support, or operational role within a customer-facing or commercial environment

• Demonstrated ability to work confidently with senior leaders while operating in a junior role

• Strong organisational skills with the ability to manage multiple tasks and competing priorities

• Clear, concise written and verbal communication skills.

• Good judgement and discretion when handling sensitive or customer-impacting information

• Ability to work collaboratively across teams and functions.

• Comfortable working with ambiguity and turning requests into clear actions

Personal Attributes

• Highly organised, dependable, and detail-oriented

• Proactive, curious, and eager to learn

• Calm under pressure and comfortable operating at pace

• Customer-minded with a practical, problem-solving approach

Reporting Line

This role reports to the Customer & Commercial Director and works closely with the Retail Home leadership team and the Chief of Staff office

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/bordgais

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

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