Technical Customer Success Manager -Americas

Job Description

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences.

As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.

About the role:

As a Technical Customer Success Manager, you will play a crucial hybrid role, blending the strategic relationship building of a Customer Success Manager (CSM) with the deep technical expertise of a Technical Account Manager (TAM). Working within a pooled team structure, you'll be assigned tasks across a diverse customer base, leveraging your specialized skills and expertise to maximize customer impact. In this role, you will be a trusted advisor, providing both strategic and technical guidance on process orchestration projects. You'll work closely with customers to understand their unique business needs and technical environments, developing tailored recommendations to ensure they achieve their desired outcomes and realize the full value of their Camunda investment.

What You’ll Be Doing:

• Identify key stakeholders and maintain accurate contact records to facilitate targeted communication and engagement efforts.

• Guide new customers through initial product setup, feature adoption, and achieving time-to-value.

• Curate a tailored success path by understanding customer stakeholders, business goals, use cases, and success measures.

• Drive adoption and process orchestration maturity by applying Camunda’s playbooks and frameworks.

• Collaborate with Consulting, Support, and Engineering teams on product and support-related issues.

What You Bring:

• Ability and/or willingness to use our product

• 2 - 3 years of experience in a similar role with customer success, technical account management, or solutions engineering.

• Strong understanding of high-level software development, cloud computing, and DevOps concepts.

• Advanced communication skills to articulate complex concepts clearly to diverse audiences.

• Ability to lead and navigate conversations with both technical and business stakeholders.

• Proven aptitude for strategic thinking, problem-solving, and tailoring software solutions to meet customer needs.

Nice to haves:

• Experience in Enterprise Technology Architectures and understanding state-of-the-art Solution Architectures and their associated paradigms.

• Relevant industry certifications (e.g., CKAD / CKA, AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert).

• Experience leading complex customer projects, including capturing data such as project use cases, milestones, known risks, and customer KPIs to allow proactive engagement with customers

#LI-AL1 #LI-DNI

What We Have to Offer:

Compensation

We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.

The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:

• United States: $121,400 to $200,300

• Germany:€78,400 to €129,800

• United Kingdom: £76,200to £125,400

• Singapore: S$150,800 to S$226,100

If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.

Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).

Benefits & Perks

We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable.

• Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.

• In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.

• Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and an annual fitness reimbursement.

• Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.

• Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!

• More of what we offer globally & in your country can be found here.

”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!

Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!