Renewal Specialist

Job Description

We are Camunda - where your work will have real impact! Picture yourself at a company where your work isn’t just another task on a list, but a key driver of transformation for hundreds of organizations. Your work will directly shape how hundreds of enterprises like Atlassian, NASA, and Goldman Sachs – orchestrate their most critical processes to drive digital transformation.

In 2024, we crossed the $100 million mark in ARR – an incredible milestone in our growth story. We’ve been named in GP Bullhound’s 2024 Top 100 Next Unicorn list, we’ve earned Flexa’s stamp as a truly flexible workplace, and we proudly hold Great Place to Work certification in both the USA and UK. As a fully remote, global company, we’re rewriting the rules of how modern businesses operate.

And we’re just getting started! We are growing fast and on a mission to find the very best talent in the world. If you’re ready to bring your bold ideas to a fast-paced, dynamic team, keep reading – this role could be the one you’ve been waiting for.

This is an exciting and unique opportunity to join Camunda as our first-ever Renewals Specialist. In this pivotal role, you will be supporting the inception of our renewals organization. You'll drive customer retention and revenue growth by proactively managing the entire renewal lifecycle, from initial engagement through contract execution. This is a chance to make a significant impact by establishing best practices, defining processes, and fostering strong customer relationships, all while playing a key role in Camunda's continued expansion. If you're a strategic thinker with a passion for customer success and a desire to shape a critical function, this is the perfect opportunity to leave your mark.

What you'll be doing:

• Support the design and implementation playbooks and establish key processes.

• Proactively manage the entire renewal process, from outreach to contract execution.

• Cultivate strong customer relationships and lead renewal negotiations.

• Identify potential renewal risks, especially within scaled customer success segments, and develop effective mitigation strategies.

• Develop accurate renewal forecasts and provide performance reports.

• Review and manage customer contracts, ensuring accuracy and compliance.

• Work cross-functionally with Sales, Customer Success, Legal, and Finance to achieve timely renewals

What you bring:

• Ability and/or willingness to use our product.

• 3+ years of renewals, account management, or sales operations experience (SaaS preferred).

• Proven ability to build strong customer relationships and negotiate successful renewals.

• Strong forecasting, analytical, and contract management skills.

• Excellent communication and project management abilities.

• A proactive, results-oriented mindset with a desire to build from the ground up.

• Experience with CRM systems (e.g., Salesforce).

Nice to haves:

• Experience with revenue operations (RevOps) principles and practices.

• Familiarity with process automation technologies and workflows.

• Certifications related to sales, account management, or contract management.

#LI-AL1 #LI-remote #LI-DNI

What We Have to Offer:

Compensation

For external hires, we consider the skills and experience of the incoming candidate, but typically place candidates in the first half of the range to ensure ample room for growth over the entire lifecycle of the role.

Below is the annual Total Target Cash Compensation (Total Cash) range for Camundi located in one of our entities. Total Cash refers to base salary and 100% attainment of variable target, where applicable. Actual Total Cash offered will depend on factors such as skills and qualifications related to the role. To comprise the Total Rewards package, Camunda also offers equity (where applicable) in the form of a Virtual Employee Stock Option Plan and benefits based on the country of residence.

The annual Total Cash range for this position for Camundi in our entities is as follows:

• United States: $102,500.00 to $153,800.00

• Germany: €68,200.00 to €102,300.00

• United Kingdom: £66,500.00 to £99,700.00

• Singapore: S$127,300.00 to S$191,000.00

If you are outside one of these countries, you would be employed by our Preferred Employer Organization (PEO), Remote. After applying for the role and speaking with one of our Talent Acquisition Partners, you will be provided a link to access the Camunda Total Rewards Calculator which will outline the Total Cash range for your country.

Benefits & Perks

We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable.

• Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.

• In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.

• Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and an annual fitness reimbursement.

• Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.

• Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!

• More of what we offer globally & in your country can be found here.

”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!

Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!